Several frustrated travelers were on the receiving end of delays and cancellations at the South African Airways.
Tour guide Grant van Zyl explained that the travelers were stuck without any information other than being told that their flights were indefinitely delayed.
SAA Spokesperson Tlali Tlali on Monday said that communication was poor on their part, amid technical and operational delays amounting to at least five hours.
Listen to the full conversation from CapeTalk's Breakfast with Kieno Kammies:
SAA would like to register its sincerest apologies to all its customers for the inconvenience they endured as a result of operational delays.— Tlali Tlali, SAA spokesperson
We are concerned that there seems not to have been proper communication by our staff with customers and passengers on the ground.— Tlali Tlali, SAA spokesperson