First National Bank (FNB) has responded after disgruntled customers aired their frustrations over losing substantial amounts of money from their bank accounts.
Private forensic consultant David Klatzow warned consumers not to bank with FNB, while several callers related how they were hacked of thousands of rands without the requirement of a one time pin (OTP).
FNB's Karen Botes insists that the bank does not have a problem with its online security, and explained how customer accounts could be compromised by phishing scammers.
Listen to the full conversation from CapeTalk's Breakfast with Kieno Kammies:
Fraudsters are definitely using phishing attacks to gain access to our customers' accounts.— Karen Botes, Head of Digital Banking Business at FNB
We do initiate phone calls for suspicious looking transactions.— Karen Botes, Head of Digital Banking Business at FNB
They've created a way of doing banking which makes the client extremely vulnerable to this thing. If they've not managed to prevent it from happening, they're responsible.— Dr. David Klatzow, private forensic consultant
This cannot be done without internal collusion. We want some evidence that they are clean, but they are not playing open with us.— Dr. David Klatzow, private forensic consultant
Below is an e-mail that has surfaced from phishing scammers, capitalising on the recent concerns from clients, following the interview with FNB. Please be cautious when using internet banking.