A Kulula passenger says was let down by the airline after his backpack carrying a parachute was ruined.
Luke Godfrey is a skydiver from Cape Town and was on his way to Pretoria to jump at the Wonderboom skydive club.
Even after a thorough explanation and presenting documentation of his skydiving equipment at check in, Godfrey says he was shocked to find his very expensive equipment tempered with.
Listen to the full conversation below:
The reason I approached CapeTalk is because Kulula has been very slack about it, they haven’t even got back to me with a simple ‘we got your email we will look into it’— Luke Godfrey
I have emailed them probably about five times, called them over and over again— Luke Godfrey
I would just like to get the matter sorted. I mean I am not looking for a real compensation, I just want an explanation.— Luke Godfrey
Attempts to get a response from Kulula by The John Maytham Show team went unanswered.