On Monday John Maytham spoke to Dr David Klatzow and several listeners in the week who were part of some kind of banking fraud involving FNB and MTN.
On Wednesday, John spoke of a case that had been taken to the banking ombudsman which resulted in a ruling for the bank to pay its client 50ᶜ in the rand.
According to Banking Ombudsman Advocate Clive Pillay there hasn’t been any significant increase from the number of cases they received last year.
The number of complaints we received this year is very similar to the number of complaints we received last year— Advocate Clive Pillay, Banking Ombudsman
Listen to the full conversation on The John Maytham Show:
What we do is to adjudicate disputes between the banks and their customers and we do that at an impartial, independent, confidential and speedy manner— Advocate Clive Pillay, Banking Ombudsman
In order to adjudicate we need the version of both the bank and the consumer or any other relevant information. And then we asses that complaint on a balance of probabilities which is a civil standard used by our civil courts of law.— Advocate Clive Pillay, Banking Ombudsman
Bear in mind that a fraudster can only access your account if you disclose your own personal log-on details.— Advocate Clive Pillay, Banking Ombudsman