MTN is South Africa's most complained about company - Ombud

The Consumer Goods and Services Ombudsman (CGSO) has revealed that MTN is the most complained about company in its Annual Report for 2015/2016.

The ombudsman holds a record of 613 complaints by the mobile network’s consumers between March 2015 and February 2016.

Embattled MTN was followed by the JD Group and Vodacom.

The ombud also says complaints about other networks only reflect until July due to the network providers’ refusal to work with the CGSO.

The Money Show’s Bruce Whitfield interviewed Magauta Mphahlele, Chairperson of the CGSO.

Scroll down for quotes from the audio below.

Companies who don’t comply are in contravention of the Consumer Protection Act.

Magauta Mphahlele, Chairperson of the CGSO

All the companies listed have been willing to submit to the Ombudsman. MTN has, from the beginning, voluntarily come on board.

Magauta Mphahlele, Chairperson of the CGSO

Subscribe to our Business Wrap Newsletter

CapeTalk welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the CapeTalk community a safe and welcoming space for all.

CapeTalk reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

CapeTalk is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
McKinsey ‘apology’ is full of platitudes – Corruption Watch

McKinsey ‘apology’ is full of platitudes – Corruption Watch

The Money Show’s Bruce Whitfield interviews Corruption Watch Executive Director David Lewis.

30 million SA ID numbers/sensitive info exposed in largest data breach ever

30 million SA ID numbers/sensitive info exposed in largest data breach ever

In other words; you’re probably a victim. The Money Show’s Bruce Whitfield interviews Stuff magazine’s Toby Shapshak.

Tax Ombud fights Sars on your behalf (send a complaint, it's free)

Tax Ombud fights Sars on your behalf (send a complaint, it's free)

Bruce Whitfield interviews Tax Ombud Judge Bernard Ngoepe.

12 Cabinet reshuffles (every 8.5 months, on average). Here's a breakdown...

12 Cabinet reshuffles (every 8.5 months, on average). Here's a breakdown...

Every day JZ’s re-shufflin'! The longest lasting Cabinet? 18 months! Political analyst Gareth van Onselen breaks it down.

Can MTN’s new Executive Chair save the company?

Can MTN’s new Executive Chair save the company?

MTN CEO Sifiso Dabengwa is out. Phuthuma Nhleko is in. Bruce Whitfield interviews Nhleko about his plans to save one of SA’s largest companies.

MTN’s BEE company - MTN Zakhele – lists ordinary shares on JSE's BEE section

MTN’s BEE company - MTN Zakhele – lists ordinary shares on JSE's BEE section

We interview MTN’s Chairperson about MTN Zakhele’s listing of its ordinary shares as BEE securities on the BEE section of the JSE.

Popular articles
Hassen Adams (he brought Burger King and Dunkin’ Donuts to SA) talks money

Hassen Adams (he brought Burger King and Dunkin’ Donuts to SA) talks money

The Money Show’s Bruce Whitfield interviews Adams about his attitude to money (hopes and fears, successes and failures, etc.).

Eusebius Opinion: "Let go Kevin Pietersen, you do not own the school"

Eusebius Opinion: "Let go Kevin Pietersen, you do not own the school"

McKaiser responds to former SA, now England cricketer Pietersen's comments over Maritzburg College pupils holding EFF t-shirts.

Twitter is gobsmacked as Nigeria honours Jacob Zuma with bronze statue and road

Twitter is gobsmacked as Nigeria honours Jacob Zuma with bronze statue and road

During Zuma's visit to Nigeria, the Governor of the Imo State in Nigeria, Mr Owelle Okorocha, conferred an Imo Merit Award on him.

Minister Lynne Brown's partner scored R1.2 million contracts with Eskom

Minister Lynne Brown's partner scored R1.2 million contracts with Eskom

Sikonathi Mantshantsha says this revelation explains why Brown was reluctant to take any action against Eskom executives.

KZN school ordered to stop action against students with EFF shirts

KZN school ordered to stop action against students with EFF shirts

A letter has been addressed to the Maritzburg College principal after an image of the boys went viral last week.

Kloof Street residents living in fear as crime multiplies

Kloof Street residents living in fear as crime multiplies

A Cape Town man was stabbed to death on Saturday while trying to assist two women who were being mugged on Kloof street.

‘I started my thriving business with R5000 (and made a profit in the 1st month)’

‘I started my thriving business with R5000 (and made a profit in the 1st month)’

After 3 years there are 3 Nic Harry stores (incl online) that sell 100 000 pairs of socks in over 20 countries around the world.