ConsumerTalk with Wendy Knowler

Consumer Protection Act protects consumers for flights and hotel overbooking

Consumer Columnist at Times Media, Wendy Knowler wrote a column alerting consumers to the fact that there is an Act which protects them against flights and hotel overbooking.

According to Knowler, The Consumer protection Act states that if a company accepts a reservation and then fails to supply the goods or service at the agreed time and place - or something similar or better - because of lack of stock or capacity, the company must refund the consumer with interest, plus compensate them "for costs directly incidental to the supplier's breach of contract".

She says that she hasn’t had complaints on flights overbooking lately, but was recently intrigued by a case on hotel overbooking. She says the customer was totally unaware of the Consumer Protection Act, which could be the case for many people.

Listen to the full conversation below:

So the Act says if an organisation overbooks, and is unable to supply somebody with a paid ticket or reservation on the day and time, they must either refund them with interest, plus compensate them with whatever costs the customer incurred because of the overbooking

Wendy Knowler, Consumer journalist at Times Newspaper

If the consumer accepts the offer of a comparable or superior substitute, no compensation is necessary

Wendy Knowler, Consumer journalist at Times Newspaper
Read More
Planning to send/receive Christmas gifts from overseas? You'll want to read this

Planning to send/receive Christmas gifts from overseas? You'll want to read this

Consumer journalist Wendy Knowler helps shed light on the rights of consumers when dealing with postal services for Xmas prezzies.

At own risk! What you need to know before signing that disclaimer

At own risk! What you need to know before signing that disclaimer

Consumer guru Wendy Knowler and attorney Trudie Broekmann explore how consumers can protect themselves against unfair indemnities.

What are your rights when shopping at factory shops or reject stores?

What are your rights when shopping at factory shops or reject stores?

Consumer journo Wendy Knowler has helped shed light on the rights of consumers when dealing with factory shop defaults.

Cost of living sky rockets while salaries shrink (and what you can do about it)

Cost of living sky rockets while salaries shrink (and what you can do about it)

Consumer journalist Wendy Knowler provides tips for consumers to manage life better in these trying economic times.

How important is cellphone insurance? Wendy Knowler has the answer

How important is cellphone insurance? Wendy Knowler has the answer

Wendy Knowler shares ways to ensure your line of communication is not negatively affected in case something happens to your phone.

Your favourite burger patty may be lean on beef

Your favourite burger patty may be lean on beef

Wendy Knowler a consumer journalist with the Times Media Group exposes consumers to the importance of reading your food packages.

Popular articles
Three mistakes to avoid when nominating a beneficiary

Three mistakes to avoid when nominating a beneficiary

Certified Financial Planner Paul Roelofse has a difficult conversation with Phemelo Motene around nominating a beneficiary.

Why low sexual desire is not 'abnormal'

Why low sexual desire is not 'abnormal'

Low sex drive is common and non-sexual relationships can also be fulfilling, explains clinical sexologist Dr Eve.

Man wants end to six-year marriage after wife refuses to cook for him

Man wants end to six-year marriage after wife refuses to cook for him

Geoffrey Matovu filed for divorce in the Family Division of the High Court accusing Ms Tryphena Nakiyingi of being disrespectful.

Jerome Booysen of Sexy Boy's life could be under threat

Jerome Booysen of Sexy Boy's life could be under threat

A fight broke at a hospital where Booysen was admitted and it is believed Booysen was the target of the scuffle.

Estate agent Aida admits it’s the source of SA’s largest data hack ever

Estate agent Aida admits it’s the source of SA’s largest data hack ever

The Money Show’s Bruce Whitfield interviews Stuff magazine’s Toby Shapshak.

UCT engineering student creates affordable grey water system

UCT engineering student creates affordable grey water system

Nkosinathi Nkomo came up with a system that could turn grey water into usable water amidst the Cape Town water crisis.

3 emergency numbers you should have on speed dial and how they work

3 emergency numbers you should have on speed dial and how they work

These are the emergency numbers you should have on your cellphone and this is what you must understand about how they work.