Consumer Protection Act protects consumers for flights and hotel overbooking
Consumer Columnist at Times Media, Wendy Knowler wrote a column alerting consumers to the fact that there is an Act which protects them against flights and hotel overbooking.
According to Knowler, The Consumer protection Act states that if a company accepts a reservation and then fails to supply the goods or service at the agreed time and place - or something similar or better - because of lack of stock or capacity, the company must refund the consumer with interest, plus compensate them "for costs directly incidental to the supplier's breach of contract".
She says that she hasn’t had complaints on flights overbooking lately, but was recently intrigued by a case on hotel overbooking. She says the customer was totally unaware of the Consumer Protection Act, which could be the case for many people.
Listen to the full conversation below:
So the Act says if an organisation overbooks, and is unable to supply somebody with a paid ticket or reservation on the day and time, they must either refund them with interest, plus compensate them with whatever costs the customer incurred because of the overbookingWendy Knowler, Consumer journalist at Times Newspaper
If the consumer accepts the offer of a comparable or superior substitute, no compensation is necessaryWendy Knowler, Consumer journalist at Times Newspaper
Be mindful of what you're disclosing at the time you take out a policy.Read More
What's in your favourite breakfast cereal? Dietician Gaby Jackson unpacks the nutritional content of 15 popular choices.Read More
Why can't the socket-outlets on multi-plugs be used all at once? Consumer journalist Wendy Knowler looks for answers.Read More
Shoprite has been found guilty of reckless lending and fined. How serious do companies take such verdicts and fines though?Read More
Interrogate your debit orders. They often encompass more payments than you think.Read More
Online clothing merchant Zando has now apologised for its delayed communication with customers regarding their late orders.Read More
Baggage theft is on the rise, especially at OR Tambo International Airport. Consumer journalist Wendy Knowler offers key advice.Read More
In South Africa, Black Friday has become a spend-fest of epic proportions, says consumer journalist Wendy Knowler.Read More
The one meat product is pure beef and the other has ingredients such as water, soya and other flavourants added into the mix.Read More
Consumer journalist Wendy Knowler investigates after a poor family’s desperation to get a claim paid made headlines.Read More