Today's Big Stories

Why online retailer Mango might get away with their false pricing on R1 sale

Online retailer Mango has upset many South African customers after their website store created a frenzy for advertising clothing items as cheap as R1.

Declared a pricing glitch, the retailer opted to refund irate consumers instead of providing them with the merchandise they ordered and paid for.

The National Consumer Commission (NCC) says it will investigate the matter further to establish if the retailer infringed on consumer rights.

NCC's Trevor Hattingh says that Mango is within its legal rights to alter the item prices and is not bound by the erroneous amount displayed on the website.

The Consumer Protection Act provides that a supplier can retract on a price of that kind, if it was clearly and inadvertent or obvious error on the part of the supplier.

Trevor Hattingh, NCC spokesperson

According to Hattingh, it appears that Mango has taken the necessary steps to rectify the error and notify consumers.

He says that several customers have already submitted complaints to the NCC for a case investigation.

Listen to the full conversation:


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by THE NEWSROOM

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