City to clamp down on crank calls to emergency call centre

Prank calls to the emergency call centre clog up the system, waste resources, and put those in need who are genuinely trying to get help, at risk.

We get about 10 000 prank calls a year, and those calls leave our staff feeling incredibly traumatised.

JP Smith, Mayoral Committee Member for Safety and Security

Smith says they do about 1000 awareness sessions a year at schools to discourage children from making prank calls.

It's the adults who call with sexual content, or obscenities, or just swear, or send you on hoax calls to emergencies that do not exist, that consume resources, .

JP Smith, Mayoral Committee Member for Safety and Security

he says it clogs up the call centre which drives up the call abandonment rate.

Smith says they have finally reached the end of their tether and have decided to go the prosecution route. They have not done so in the past because Smith says it is a resource intensive action. And it is more important to spend resources on investigating serious and violent crime.

But these prank calls are putting lives at risk, and they have decided to introduce this new direction.

He says while many calls are from public phones, some are from identifiable numbers and these will be followed up and investigated.

The Emergency Communication Centre Act will make it a criminal offence to call an emergency call centre for anything other than an emergency.

Smith says there are also additional provisional legislation that can be used for abusive and obscene calls.

Listen to the full interview below:

Read More
Cape Town water safe to drink says municipality

Cape Town water safe to drink says municipality

The City has begun a water treatment process in order to deal with a naturally occurring organic compound called geosmin.

Does enough thought go into restaurant music?

Does enough thought go into restaurant music?

Pete Goffe-Wood explains how very few establishments actually get it right.

Zille's hearing on colonialism tweets disrupted by MPLs

Zille's hearing on colonialism tweets disrupted by MPLs

EWN Xolani Koyana says a heated exchange between Speaker Fernandez and EFF supporters ensued in the gallery.

Gordhan says he is in fact still Finance Minister

Gordhan says he is in fact still Finance Minister

The minister observed court proceedings at the High court in Pretoria on Tuesday afternoon.

No truth to rumours that Zuma barred from Kathrada's funeral

No truth to rumours that Zuma barred from Kathrada's funeral

The Kathrada Foundation has disputed the claims.

Gonsenhauser’s Fine Rugs creating exciting options in the flooring market

Gonsenhauser’s Fine Rugs creating exciting options in the flooring market

Gonsenhausers Fine Rugs is a third generation rug dealer established in 1938.

Popular articles
3 best investments in the world right now (by Mia Kruger)

3 best investments in the world right now (by Mia Kruger)

Hot tip alert! Mia Kruger of Kruger International Asset & Wealth Management shares her stock picks of the week on The Money Show.

President Zuma asks Gordhan and Mcebisi to return from overseas trip

President Zuma asks Gordhan and Mcebisi to return from overseas trip

Finance Minister Pravin Gordhan confirms he was planning on returning early from an investor roadshow.

7 Cape Town restaurants that offer hot burger deals

7 Cape Town restaurants that offer hot burger deals

A list of some of the best burger specials in the Mother City to please your taste buds and your pocket.

'President Zuma is up to no good'

'President Zuma is up to no good'

Zwelinzima Vavi slams President Zuma for ordering the Finance Minister to cancel an international investment promotion roadshow.

Could the Finance Minister defy Zuma's summons?

Could the Finance Minister defy Zuma's summons?

Fedusa's secretary general says they have a mandate to fulfill and plans are in full swing to join Finance Investment Roadshow.

Zille's tweet has history buffs refuting dominant colonial narrative

Zille's tweet has history buffs refuting dominant colonial narrative

Historians show how so-called medical advancements brought to Africa during colonialism were not all they were cracked up to be.

Suspected murder of Bonteheuwel boy may have been an act of revenge

Suspected murder of Bonteheuwel boy may have been an act of revenge

The grade five learner from Bramble Way Primary was found dead, hanging at Netreg train station.

Spur tightens its belt as 'two for the price of one' Monday burger special ends

Spur tightens its belt as 'two for the price of one' Monday burger special ends

The CEO of Spur says food inflation has played a big role in making this difficult decision.