City to clamp down on crank calls to emergency call centre

Prank calls to the emergency call centre clog up the system, waste resources, and put those in need who are genuinely trying to get help, at risk.

We get about 10 000 prank calls a year, and those calls leave our staff feeling incredibly traumatised.

JP Smith, Mayoral Committee Member for Safety and Security

Smith says they do about 1000 awareness sessions a year at schools to discourage children from making prank calls.

It's the adults who call with sexual content, or obscenities, or just swear, or send you on hoax calls to emergencies that do not exist, that consume resources, .

JP Smith, Mayoral Committee Member for Safety and Security

he says it clogs up the call centre which drives up the call abandonment rate.

Smith says they have finally reached the end of their tether and have decided to go the prosecution route. They have not done so in the past because Smith says it is a resource intensive action. And it is more important to spend resources on investigating serious and violent crime.

But these prank calls are putting lives at risk, and they have decided to introduce this new direction.

He says while many calls are from public phones, some are from identifiable numbers and these will be followed up and investigated.

The Emergency Communication Centre Act will make it a criminal offence to call an emergency call centre for anything other than an emergency.

Smith says there are also additional provisional legislation that can be used for abusive and obscene calls.

Listen to the full interview below:

Read More
Eskom denies silencing research institutions on nuclear

Eskom denies silencing research institutions on nuclear

Micah Reddy, Investigator at amaBhungane says Eskom, the CSIR and CRSES have all denied that Eskom has gagged the research units.

John Maytham's Book Reviews: Lovemurder, Pachinko and The Glass Universe

John Maytham's Book Reviews: Lovemurder, Pachinko and The Glass Universe

John's three book picks for the week.

Becoming a solo wanderer

Becoming a solo wanderer

Backpacking alone isn't as bad as you may think says Anje Rautenbach, travel Writer and blogger, Going Somewhere Slowly.

Advertising a possible contributor to road carnage (or not)

Advertising a possible contributor to road carnage (or not)

Cape Talker listener believes advertisers and manufacturers contribute to road carnage and a marketing analyst responds.

Scopa could probe Fransman for R9 billion paid to consultants

Scopa could probe Fransman for R9 billion paid to consultants

The payments in question were made between 2005 and 2008 while Fransman was Transport and Public Works MEC.

The Wine Feature: Bright fruity flavours and a savoury finish

The Wine Feature: Bright fruity flavours and a savoury finish

John Maytham's 3 wine picks for the week.

Popular articles
Judge asks media to report responsibly after van Breda's lawyer scolds paper

Judge asks media to report responsibly after van Breda's lawyer scolds paper

The judge presiding over Henri van Breda's murder trial has urged the media to report carefully in the highly sensitive case.

Striking SAA cabin crew demand to speak with Dudu Myeni

Striking SAA cabin crew demand to speak with Dudu Myeni

According to Deputy president of the SA cabin crew Association, all SAA flights will be affected by the strike.

"I never apologised" Gwede Mantashe

"I never apologised" Gwede Mantashe

ANC sec gen dismisses Zuma's claims in court papers that Mantashe and Ramaphosa apologised to him as factional divide deepens.

Warder recalls "prison hell" as he retires after four decades at Pollsmoor

Warder recalls "prison hell" as he retires after four decades at Pollsmoor

Chris Malgas speaks about his experiences as a prison warder at the notorious Pollsmoor prison for four decades.

Sea Point's Mojo Market opens for business on Thursday

Sea Point's Mojo Market opens for business on Thursday

A new lifestyle market is set to open in Sea Point, offering a variety of food, art, fashion and entertainment seven days a week.

Judge Desai visits van Breda home on day 2 of triple murder trial

Judge Desai visits van Breda home on day 2 of triple murder trial

During the van Breda home visit State prosecutor Susan Galloway described to the judge where the murder weapon was found.

Caller berates black staff, says employers not obliged to provide transport

Caller berates black staff, says employers not obliged to provide transport

The caller from Bedfordview responds to complaints around the lack of late night transport provisions for Virgin Active workers.