The Science Of ...

The Science Of ... Call Centres

You've probably never wondered what happens before and after the annoying sales rep calls you trying to sell you something that you don't think you need.

You'd be surprised to find that the call centre is a complex hive of activity and CEO of the national call centre body, Gareth Prichard explains why the call centre industry could do with more growth.

This week Bruce takes a look at the science of running an effective call centre:


This article first appeared on 702 : The Science Of ... Call Centres


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The Science Of ... Wearable Technology

The Science Of ... Wearable Technology

Ray White speaks to Quantifi CEO, Nick Cooke who explains the science of wearable technology.

The Science Of ... The Board

The Science Of ... The Board

Bruce chats to Dr Len Konar who sits on the board of 7 committees - he explains the intricacies of the board.

The Science Of ... Ballet

The Science Of ... Ballet

CEO of Joburg Ballet, Dirk Badenhorst breaks down "The Science Of ... Ballet" for Bruce Whitfield.

The Science Of ... Ethics

The Science Of ... Ethics

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The Science of .... the Shoe Business

The Science of .... the Shoe Business

Bruce Whitfield talks to Unique Feet's Master Shoe Fitter Richard Kushlick to find out about the science of the Shoe Business.

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