The Science Of ...

The Science Of ... Call Centres

You've probably never wondered what happens before and after the annoying sales rep calls you trying to sell you something that you don't think you need.

You'd be surprised to find that the call centre is a complex hive of activity and CEO of the national call centre body, Gareth Prichard explains why the call centre industry could do with more growth.

This week Bruce takes a look at the science of running an effective call centre:


This article first appeared on 702 : The Science Of ... Call Centres


Recommended

by NEWSROOM AI
Read More
The Science Of ... Wearable Technology

The Science Of ... Wearable Technology

Ray White speaks to Quantifi CEO, Nick Cooke who explains the science of wearable technology.

The Science Of ... The Board

The Science Of ... The Board

Bruce chats to Dr Len Konar who sits on the board of 7 committees - he explains the intricacies of the board.

The Science Of ... Ballet

The Science Of ... Ballet

CEO of Joburg Ballet, Dirk Badenhorst breaks down "The Science Of ... Ballet" for Bruce Whitfield.

The Science Of ... Ethics

The Science Of ... Ethics

Bruce chats to Head of Ethics Advisory for KPMG South Africa, Schalk Engelbrecht who answers the question is load shedding ethical?

The Science of .... the Shoe Business

The Science of .... the Shoe Business

Bruce Whitfield talks to Unique Feet's Master Shoe Fitter Richard Kushlick to find out about the science of the Shoe Business.

Popular articles
Ramaphosa announces details on SA's economic stimulus package

Ramaphosa announces details on SA's economic stimulus package

The President made the announcement at a briefing in Pretoria on Friday.

'My hubby is 75 and we still do it' - stories about sex on the other side of 50

'My hubby is 75 and we still do it' - stories about sex on the other side of 50

Is biology putting the brakes on your sexuality? Callers share their experiences of sex and growing older.

'Some weed plants with high levels of chemicals have been linked to psychosis'

'Some weed plants with high levels of chemicals have been linked to psychosis'

Naked Scientist, Chris Smith shares his insights on some of the risks associated with smoking marijuana.

[Watch] Dad breaks down when reunited with car sold to pay wife’s bills

[Watch] Dad breaks down when reunited with car sold to pay wife’s bills

Khabazela shares some of the most popular tweets, posts, and videos on 'What's gone viral'.

Charity loses R39k event deposit after previous Ritz Hotel management goes awol

Charity loses R39k event deposit after previous Ritz Hotel management goes awol

The Ritz Hotel is under new management and the money paid to previous management has still not been refunded.

DStv Premium on a downward spiral, warns tech guru

DStv Premium on a downward spiral, warns tech guru

DStv has lost about 140 000 Premium subscribers to Netflix over the past two years, tech expert Arthur Goldstuck.

Dr Eve busts myths about the female orgasm that could change your sex life

Dr Eve busts myths about the female orgasm that could change your sex life

As many as 1 in 3 women have trouble reaching orgasm when having sexual play, clinical sexologist Dr Eve explains.