Today's Big Stories

Consumer Commission to probe cancellation policy at Mango Airlines

The National Consumer Commission (NCC) says it will investigate the booking and cancellations policy at Mango Airlines, after concerns were raised by a CapeTalk listener.

Mango Airlines has confirmed that its passengers are not able to cancel non-refundable tickets.

But the NCC's Trevor Hattingh maintains that consumers have the legal right to cancel any advanced booking or reservation across all airlines.

If need be, it might be an industry wide scrutiny that we will have to do into this matter.

Trevor Hattingh, NCC spokesperson

Mango spokesperson Hein Kaiser explains that the majority of low-cost airlines use non-refundable tickets as an industry-wide practice.

If you'r paying less, you've got to expect that the frill won't be there.

Hein Kaiser, Mango spokesperson

However, Kaiser says that the airline offers a flexible flight package which allows passengers to amend their details at an additional administration fee.

He says the terms and conditions of carriage clearly state that the tickets are non-refundable, before passengers can secure their booking.

Listen to the full conversation from CapeTalk's Breakfast with Kieno Kammies:

CapeTalk welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the CapeTalk community a safe and welcoming space for all.

CapeTalk reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

CapeTalk is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
Veterans and ANC not on same page about terms of consultative conference

Veterans and ANC not on same page about terms of consultative conference

ANC vets want civil society groups present at the consultative conference, which they want held separately from another meeting.

Top SABC journos applauded for brave testimony

Top SABC journos applauded for brave testimony

EWN's Gaye Davis summarises the evidence of the SABC journalists who appeared before the ad hoc committee in Parliament.

If you're gona be a hero (and smash a car window), make sure you can prove harm

If you're gona be a hero (and smash a car window), make sure you can prove harm

A criminal lawyer explains what leg citizens can stand on if they witness a child or pet locked in a vehicle in risky conditions.

SABC 'in contempt of court' if Motsoeneng reports for duty, says DA

SABC 'in contempt of court' if Motsoeneng reports for duty, says DA

The DA's James Selfe says it is not clear whether SABC's Hlaudi Motsoeneng will be either fired or suspended pending an inquiry.

Tweeps throw shade as court shows Motsoeneng the door

Tweeps throw shade as court shows Motsoeneng the door

A judge has ruled that Hlaudi Motsoeneng should not hold any position at the SABC and Twitter has wasted no time reacting.

Why family traditions matter

Why family traditions matter

Whether it's breaking bread or celebrating through song and dance, family rituals and traditions can create a sense of belonging.

Popular articles
Shocking claims of how Eskom deliberately caused 2008 and 2014 load shedding

Shocking claims of how Eskom deliberately caused 2008 and 2014 load shedding

Former Eskom employee reveals how the load shedding of 2008 and 2014 was “self-inflicted" by Eskom.

Double taxation looms for citizens working abroad

Double taxation looms for citizens working abroad

SA's new tax laws are pushing towards scrapping tax exemptions for South Africans earning a salary in foreign countries.

Sim swap scam: "They get the pin number and then clean out your account"

Sim swap scam: "They get the pin number and then clean out your account"

Consulting forensic scientist David Klatzow gives a detailed break down of the sim swap scam where criminals are hijacking phones.

Safety concerns at Newlands stadium

Safety concerns at Newlands stadium

They've been concerns around the safety of rugby fans attending rugby matches at Newlands Stadium.

International “one ring” phone scam can cost you big bucks

International “one ring” phone scam can cost you big bucks

My Broadband's Jan Vermeulen explains that as fast as the service providers block the numbers, new ones crop up.

13 random thoughts on living a happier, less materialistic life

13 random thoughts on living a happier, less materialistic life

Kabous le Roux shares 13 random thoughts he has on being less materialistic and living the good life right here, right now...