This week in Cape Talk In The Boardroom, The Breakfast Show's Kieno Kammies broadcasts live from the Capitec boardroom in Stellenbosch.
Head of Capitec human resources, Nathan Motjuwadi, joins Kieno Kammies to talk about this new approach to the banking business.
Motjuwadi says there was much cynicism when Capitec launched.
People didn't think that we would amount to anything, and you look at the fact that we are now over 12 000 employees, and every month we hire over 400 new staff.— Nathan Motjuwadi, Capitec head HR
So when other companies are talking about down-scaling, retrenchments, we are still growing. We are opening branches, we are expanding— Nathan Motjuwadi, Capitec head HR
Motjuwadi describes their three key hubs - the head office, which he calls the nerve centre, responsible for the creativity, innovation and simplicity synonymous with the Capitec brand; the call centre and thirdly, operations.
Capitec offers their banking app for free. The 10 000 branch employees work additional hours to accommodate clients.
After a three week training programme for new branch service consultants, these employees who qualify with 80% result are flown to head office for a further two weeks training.
I've worked in leading international businesses, and this is the best training programme I have seen.— Nathan Motjuwadi, Capitec head HR