CapeTalk listeners called into the John Maytham show to raise concerns about the kind of service they get from MyCiti buses. The listeners complained about inadequate information about terms and conditions and that tourists are often told to get off the bus as they do not have a MyCiti card.
Councillor Brett Herron, Mayoral Committee Member for Transport, says that in the last five years there hasn't been a single complaint from tourists about the services received on MyCiti busses; only compliments. Guest houses and hotels buy cards in bulk from MyCiti allowing their guests to navigate the city without any complications.
Herron says there is relevant information at every MyCiti bus stop and a toll free number which operates for 24 hours in case customers need help.
There were complaints about driver's conduct saying they are not sympathetic to tourists. Herron's response is that these incidences should be reported so that they can be dealt with.
It was suggested that MyCiti should replaces printed timetables with electronic noticeboards, announcing when the next bus departs. However, according to Herron, the city has no budget at the moment to install electronic boards at the 500+ bus stops across the Cape.
Listen to the full conversation below: