Western Cape Police Commissioner Khombinkosi Jula has encouraged residents to file complaints against officers who do not respond to emergency calls while on duty.
This comes after CapeTalk listener Alma called Muizenberg Saps on suspicion that a crime was in progress near her home in Marina Da Gama.
Alma was told that police officers would only be dispatched after a shift change which was due in the early morning.
Jula says that Saps operates 24-hours a day and that police are expected to attend to every incident while on duty.
That is not a policy, and if there are any complaints received by a particular shift, they should be handed over/— Khombinkosi Jula, Western Cape Police Commissioner
He says there will be consequences if an investigation finds that the police officers on duty omitted to do what was expected of them.
He has committed to provide feedback in a week's time after the investigation has been concluded.
Jula has also encouraged residents and communities to always use the emergency number 10111 to report suspicious activities.
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