Barclays Bank UK has just started offering customers the option of using voice recognition software as a way to establish their identity when calling the bank. the technology recognises a customer’s unique formation of words and cancels the need for security questions or passwords.
In South Africa Investec and Discovery and others have both introduced this feature as well.
Jan Vermeulen of My Broadband joins John Maytham on the line to discuss how effective and secure this system is.
There are security concerns about bio-metrics ion general, and time will tell how secure these systems are.— Jan Vermeulen, My Broadband
Vermeulen says in the security community they talk about 'something you are, something you have and something you know.
A pin is something you know, whereas your voice and your fingerprint is something you are.— Jan Vermeulen, My Broadband
They have switched the type of security they using.
He says a more secure system would use all three, though this would be much more convenient.
Listen to the full interview below: