The City of Cape Town says business owners in the city centre should use the official channels to discuss their concerns over the Strand Street Concourse upgrade.
Business owners claim they have been negatively affected by the renovations and have suffered a loss of turnover.
Hajira Mohammed, who owns Café Taj on St George’s Mall says the public cannot gain access to the premises or see the signage on the building.
However, Deputy Mayor Ian Neilson, says other access points are available for customers to enter businesses in the square.
Neilson explains that the major refurbishment is essential and has been long overdue.
He says business owners are well aware that the scale of the upgrades require closing off the area.
According to Neilson, business owners will benefit from the renovations in the long-term, with more "foot fall" and activity in the vicinity.
Listen to the full conversation from CapeTalk's Breakfast with Kieno Kammies: