BT Internet customers in the UK have been experiencing problems receiving emails from .co.za domains. One of the customers alerted John Maytham about this, saying he discovered BT was shutting down the tab through which the South African emails flowed.
Rihana Hoosain, Head of Products MWEB, says they've found out that BT has changed some of the rules that govern the prioritisation of accepting mail from external mail services.
The feedback from BT was that there are customers who are experiencing some delays but we had some complaints from customers who says mails did not reach their source at all.— Rihana Hoosain, Head of Products MWEB
Hoosain says at this stage MWEB is still investigating an alternative to try and resolve some of the issues and comply with the new requirements by BT.
MWEB has advised its customers to set up an email address with a .com domain to be able to communicate with those in the UK, advice that has annoyed many people.
Hoosain says that advice was meant for businesses who wanted to get mail to customers or clients immediately. They can use this as a quick solution.
Listen to the full conversation below: