Different establishment have different policies on tipping. Depending on the kind of service received in the food and beverage industry, there's a general norm of 10% of the amount on the bill. It is unclear of how much to give to give for other services like a taxi or a barber.
Eddy Khosa, Chairman of Federated Hospitality Association of South Africa (FEDHASA) talks to Redi Tlhabi on when tipping is expected and the gratuity etiquette in South Africa.
Tipping is more of an appreciation to say thank for the good service or even to encourage employees to go an extra mile in delivering a service
This article first appeared on 702 : Tipping not mandatory - Fedhasa