Following complaints from a concerned Telkom customer who was charged for services he did not request by a company called Trudon - a subsidiary of Telkom - Jacqui O’Sullivan, Telkom SA spokesperson explains what transpired.
O'Sullivan says during the local government election weekend there was a digital marketing campaign developed by Trudon where 1.8 million customers were reached via email.
She says the emails sent had an opt in and opt out option but it seems those that did not respond were treated as though they had “opted in” and were charged for Trudon services.
She says it is absolutely unacceptable to charge people for something they did not ask for.
Telkom customers who were incorrectly charged will be reimbursed and an investigation has been launched to find out who authorised the deductions and how this happened.
O'Sullivan apologised to customers who were affected by the incorrect deductions saying they have been in conversation with Trudon to make sure this misunderstanding doesn't occur again.
Listen to the full conversation below: