What retailers don't want you to know about returning faulty items

It's important for consumers to know their rights regarding return policies and retail practices, insists consumer journalist Wendy Knowler.

She explains that retailers often fail to distinguish between a non-defective item (from a change of heart) and a defective item when composing their return policies.

According to Knowler, consumers have zero right of return when it comes to a non-defective item.

However, buyers have various rights if the item is defective, i.e. it doesn't work, is incomplete or damaged.

Knowler unpacks the following right consumer's have when returning defective items:

  • there is an inherent warranty of 6 months on all items (even for second-hand goods) stated in the Consumer Protection Act
  • the defective item must be returned with proof of payment
  • consumers can choose between a cash refund, the replacement or repair of a defective item
  • retailers sometimes exploit consumers who don't know their consumer rights and don't tell them about their options
  • if a repaired item becomes defective for a second time, retailers are not allowed to try repair it again
  • retailers, in the electronic sector, are allowed to send the item for a technical assessment to rule out user abuse
  • consumers must keep their till slips for the duration of all item warranties to help with legal recourse

She answered several questions from CapeTalk listeners on the Pippa Hudson Show.

Listen to the detailed conversation with Wendy Knowler:

Read More
Brittle bones? What you need to know about osteoporosis

Brittle bones? What you need to know about osteoporosis

Osteoporosis is a condition in which bones become thinner and more fragile, making them more prone to breaking.

UWC opens nine science centres at disadvantaged Cape schools

UWC opens nine science centres at disadvantaged Cape schools

Schools that will benefit from the programme are in areas such as Vredenburg, Nyanga, Mossel Bay and Albertinia, a prof explains.

Cape academies making coding accessible to kids and adults

Cape academies making coding accessible to kids and adults

Code Space Academy and Kids Who Code are two examples of local organisations that are bringing computer science to the masses.

Planning to send/receive Christmas gifts from overseas? You'll want to read this

Planning to send/receive Christmas gifts from overseas? You'll want to read this

Consumer journalist Wendy Knowler helps shed light on the rights of consumers when dealing with postal services for Xmas prezzies.

Free mobile app helps families find kid-friendly things to do nearby

Free mobile app helps families find kid-friendly things to do nearby

The app shows parties, movies, day trips, tutor classes, emergency numbers, free events, holiday programmes and much more.

CT film fest hosts expo to help open industry doors

CT film fest hosts expo to help open industry doors

The Cape Town International Film Market and Festival aims to support the development of the film industry across Africa.

Popular articles
Meet Whitey Basson (the retail guru who turned Shoprite into a R127bn behemoth)

Meet Whitey Basson (the retail guru who turned Shoprite into a R127bn behemoth)

The Money Show’s Bruce Whitfield interviews the former CEO of Africa’s largest retailer by far.

CT airport shooting attempted hit on gang boss allegedly linked to '28s' -expert

CT airport shooting attempted hit on gang boss allegedly linked to '28s' -expert

A policing expert explains that the airport shooting may be linked to the shooting at a Stellenbosch nightclub this past weekend.

Almost 30 million SA ID numbers compromised after site hacked

Almost 30 million SA ID numbers compromised after site hacked

Independent Marketing Consultant in the Technology Space, Andrew Fraser says this looks like a leak and not a hack.

Cape Town International Airport shooting could be gang related - ACSA

Cape Town International Airport shooting could be gang related - ACSA

The incident happened in the early hours of Wednesday morning.

Kloof Street residents living in fear as crime multiplies

Kloof Street residents living in fear as crime multiplies

A Cape Town man was stabbed to death on Saturday while trying to assist two women who were being mugged on Kloof street.