Vodacom slaps its subscribers with a tariff increase

Vodacom subscribers expressed outrage on social networks over an announcement of an increase in tariffs on five of its plans from 1 May. The increase applies to both new and existing contracts that subscribed on Vodacom Smart, uChoose smart, uChoose Flexi, Top Up and Mobile Broadband packages.

702/CapeTalk presenter Africa Melane spoke to Wendy Knowler, consumer journalist at TimesLive, about the rights of the consumer.

According to Knowler, Vodacom has to give its subscribers 20 business days' notification. Knowler also mentioned that there is a clause in the regular consumer contract that says the charges by Vodacom may vary from time to time. This means that Vodacom has the right to increase its subscription fees at any point within the 24 months.

The supplier may change the fees but the consumer should be given a chance to cancel. The cancellation of course comes with terms and conditions that the consumer remains liable to the supplier for amounts owed up to the date of cancellation. The supplier may impose a reasonable penalty or charge for any goods supplied - Consumer Protection Act (CPA).

According to Business Day, Vodacom wants to improve revenue that has been dampened by a cut in the regulated interconnection fee — the fee that cellular companies pay each other to carry calls on each other’s networks — and rising power costs. Sales declined by 3.1 percent to R16-billion the three months to December.

Listen to the advice Wendy Knowler gives to callers wanting to know more about their rights on the matter:


This article first appeared on 702 : Vodacom slaps its subscribers with a tariff increase


Recommended

by NEWSROOM AI
Read More
Does the public trust the media? This caller doesn't

Does the public trust the media? This caller doesn't

A caller on The Eusebius Mckaiser Show discusses whether they think SA media is credible or not.

'My hubby is 75 and we still do it' - stories about sex on the other side of 50

'My hubby is 75 and we still do it' - stories about sex on the other side of 50

Is biology putting the brakes on your sexuality? Callers share their experiences of sex and growing older.

'Some weed plants with high levels of chemicals have been linked to psychosis'

'Some weed plants with high levels of chemicals have been linked to psychosis'

Naked Scientist, Chris Smith shares his insights on some of the risks associated with smoking marijuana.

Ramaphosa to reveal details of stimulus plan to give SA's economy urgent 'CPR'

Ramaphosa to reveal details of stimulus plan to give SA's economy urgent 'CPR'

A stimulus package is a package of economic measures put together by a government to stimulate a struggling economy.

[LISTEN] 'Boys are taught to act out, they are not taught to talk out'

[LISTEN] 'Boys are taught to act out, they are not taught to talk out'

Child protection and development specialist Luke Lamprecht talks about how to repair the lives and the souls of abused boys.

Vodacom is unilaterally hiking existing contract tariffs. Is this legal?

Vodacom is unilaterally hiking existing contract tariffs. Is this legal?

Vodacom will unilaterally hike some of its voice and data contract tariffs on 1 May. Is this legal? Vodacom explains…

Popular articles
[LISTEN] New Visa regulations could change the face of South African tourism

[LISTEN] New Visa regulations could change the face of South African tourism

Lecturer at TUT's Dept of Tourism, Unathi Henama says that the tourism sector is at the center of the economic policies in SA.

'My hubby is 75 and we still do it' - stories about sex on the other side of 50

'My hubby is 75 and we still do it' - stories about sex on the other side of 50

Is biology putting the brakes on your sexuality? Callers share their experiences of sex and growing older.

'Some weed plants with high levels of chemicals have been linked to psychosis'

'Some weed plants with high levels of chemicals have been linked to psychosis'

Naked Scientist, Chris Smith shares his insights on some of the risks associated with smoking marijuana.

Charity loses R39k event deposit after previous Ritz Hotel management goes awol

Charity loses R39k event deposit after previous Ritz Hotel management goes awol

The Ritz Hotel is under new management and the money paid to previous management has still not been refunded.

DStv Premium on a downward spiral, warns tech guru

DStv Premium on a downward spiral, warns tech guru

DStv has lost about 140 000 Premium subscribers to Netflix over the past two years, tech expert Arthur Goldstuck.

How Tracey Chambers is helping unemployed moms become entrepreneurs

How Tracey Chambers is helping unemployed moms become entrepreneurs

The Clothing Bank gives women access to discounted merchandise and 500 hours of training in money management and business skills.

3 emergency numbers you should have on speed dial and how they work

3 emergency numbers you should have on speed dial and how they work

These are the emergency numbers you should have on your cellphone and this is what you must understand about how they work.