Metrorail Western Cape has announced that it will be beefing up its security over the festive season. The commuter rail company launched its festive season safety campaign, dubbed "Operation Spider" with the aim to net criminal elements, fraudsters and ticket defaulters.
Richard Walker, Metrorail regional manager says fare evasion is their biggest challenge as they only get 40% from a government subsidy and 60% has to be collected from fare revenue.
Like any other public service provider, sometimes it is difficult to get people to comply with the requirement to pay for those services.— Richard Walker, Metrorail Regional Manager
We will also be clamping down on fare evaders in the system.— Richard Walker, Metrorail Regional Manager
Walker says they receive a lot of complains from commuters who are asking why are they paying for the services while other people get them for free.
We have identified stations that we will be targetting and we will be taking a zero tolerance approach.— Richard Walker, Metrorail Regional Manager
Metrorail will be working in collaboration with South African Police Services to ensure commuter safety throughout the festive season, says Walker. He says they have increased visibility in most stations and have brought in motorbikes and other elements that will assist during this period.
He advised commuters to be in possession of a ticket at all times in order to be covered by insurance should something happen to them.
Listen to Richard Walker explain what Metrorail is doing to curb criminal elements during festive: