Are you a victim of an online scam? Find out what to do next.

Criminals often find new ways of targeting consumers through online scams during the festive season.

In a recent incident, a Standard Bank client fell victim to a phishing scam while making a payment into another account.

However, upon contacting the bank's call centre, he was told there would be no reimbursement of the lost funds.

Standard Bank does not have any policy saying we will not pay when clients call us for such incidents.

Vuyo Mpako, Standard Bank

702's Bruce Whitfield spoke to head of digital banking at Standard Bank, Vuyo Mpako, who clarified the bank's policy. He said that all reported incidents are thoroughly investigated to find recourse for their clients.

Each and every case in investigated. It is a little bit more complex than just a call centre agent.

Vuyo Mpako, Standard Bank

Listen to the interview below:


This article first appeared on 702 : Are you a victim of an online scam? Find out what to do next.


Recommended

by NEWSROOM AI
Read More
Taxpayers warned of scammers using Sars logo

Taxpayers warned of scammers using Sars logo

Sars warns against a scam doing the rounds asking taxpayers to pay money into a third party account as soon as possible.

Protecting yourself from online scammers in the festive season

Protecting yourself from online scammers in the festive season

Jan Vermeulen describes how one can protect their online assets from scammers during the festive season.

Plett Rage scammer swindles 100 matrics (and may've also conned holidaymakers)

Plett Rage scammer swindles 100 matrics (and may've also conned holidaymakers)

A man is on the run from cops after running an elaborate online scam which conned matric festival-goers out of thousands of bucks.

What to look out for #BlackFriday online scams

What to look out for #BlackFriday online scams

Criminals will be on the prowl with more aggressive tactics to scam consumers looking to cash in on the mega discounts.

Two Nigerian men and two local women arrested for online dating scam

Two Nigerian men and two local women arrested for online dating scam

Police say they have arrested kingpins in other parts of the country, but some perpetrators are still carrying going strong.

Businesses duped by Dept of Health scam

Businesses duped by Dept of Health scam

A scam is targeting business people by notifying them of winning tenders from the National Department of Health.

Cyber Crime is a growing reality cautions financial coach

Cyber Crime is a growing reality cautions financial coach

Financial fitness coach, Paul Roelofse, says people should develop an attitude of thinking, ‘someone is always watching you'.

Popular articles
We're not just cyclists - CT man turns punch-up with driver into safety message

We're not just cyclists - CT man turns punch-up with driver into safety message

He was punched in the face by a motorist last week and tracked the driver down for a meet-up, instead of laying charges.

[WATCH] The spectacular moment AB de Villiers bent the laws of physics

[WATCH] The spectacular moment AB de Villiers bent the laws of physics

The world now knows never to underestimate the athletic form of SA cricketer AB de Villiers after this gravity-defying catch.

[LISTEN] Dailene, the lady behind the video from Thursday's heist in Boksburg

[LISTEN] Dailene, the lady behind the video from Thursday's heist in Boksburg

Another heist was carried out in Boksburg on Thursday morning and led to five people being arrested.

Health Minister proposes scrapping of medical aid co-payments

Health Minister proposes scrapping of medical aid co-payments

The eradication of medical aid co-payments is one of a number of changes to the medical aid scheme proposed by Aaron Motsoaledi.

SANDF soldier arrested for robbery on trial for attempted murder

SANDF soldier arrested for robbery on trial for attempted murder

Operations chief, General Barney Hlatshwayo's personal driver was arrested on Tuesday.

3 emergency numbers you should have on speed dial and how they work

3 emergency numbers you should have on speed dial and how they work

These are the emergency numbers you should have on your cellphone and this is what you must understand about how they work.