Are you a victim of an online scam? Find out what to do next.

Criminals often find new ways of targeting consumers through online scams during the festive season.

In a recent incident, a Standard Bank client fell victim to a phishing scam while making a payment into another account.

However, upon contacting the bank's call centre, he was told there would be no reimbursement of the lost funds.

Standard Bank does not have any policy saying we will not pay when clients call us for such incidents.

Vuyo Mpako, Standard Bank

702's Bruce Whitfield spoke to head of digital banking at Standard Bank, Vuyo Mpako, who clarified the bank's policy. He said that all reported incidents are thoroughly investigated to find recourse for their clients.

Each and every case in investigated. It is a little bit more complex than just a call centre agent.

Vuyo Mpako, Standard Bank

Listen to the interview below:


This article first appeared on 702 : Are you a victim of an online scam? Find out what to do next.


Recommended

by NEWSROOM AI
Read More
Private security firm that responded to FNB robbery, saw nothing untoward

Private security firm that responded to FNB robbery, saw nothing untoward

The bank has not disclosed the value of the safety deposit boxes that were stolen during the heist.

Taxpayers warned of scammers using Sars logo

Taxpayers warned of scammers using Sars logo

Sars warns against a scam doing the rounds asking taxpayers to pay money into a third party account as soon as possible.

Plett Rage scammer swindles 100 matrics (and may've also conned holidaymakers)

Plett Rage scammer swindles 100 matrics (and may've also conned holidaymakers)

A man is on the run from cops after running an elaborate online scam which conned matric festival-goers out of thousands of bucks.

2016 news wrap: A look back at the stories that grabbed SA's attention

2016 news wrap: A look back at the stories that grabbed SA's attention

Barry Bateman spoke to Stephen Grootes to unpack the meaning behind the stories that dominated the headlines in 2016.

What to look out for #BlackFriday online scams

What to look out for #BlackFriday online scams

Criminals will be on the prowl with more aggressive tactics to scam consumers looking to cash in on the mega discounts.

Cyber Crime is a growing reality cautions financial coach

Cyber Crime is a growing reality cautions financial coach

Financial fitness coach, Paul Roelofse, says people should develop an attitude of thinking, ‘someone is always watching you'.

Popular articles
Heinrich Volmink could've been a good mayor but Dan Plato gets the livery collar

Heinrich Volmink could've been a good mayor but Dan Plato gets the livery collar

Prof Jonathan Jansen sings Volmink's praises as Dan Plato is elected to lead the City of Cape Town taking over from De Lille.

'We can barely enforce tobacco legislation, how will we to deal with dagga?'

'We can barely enforce tobacco legislation, how will we to deal with dagga?'

International law enforcement expert and former Drug Unit Commander Lobo das Neves says ruling opens a different can of worms.

Concourt ruling on cannabis needs to filter down to cops, says dagga couple

Concourt ruling on cannabis needs to filter down to cops, says dagga couple

Myrtle Clark and Julian Stobbs, dubbed the dagga couple, have been trying for years to have dagga legalised.

Kaptein Kurt Darren on music and all the money he’s making from it

Kaptein Kurt Darren on music and all the money he’s making from it

Laat die dansvloer brand! The Money Show’s Bruce Whitfield interviews Afrikaans musician Kurt Darren.

ConCourt rules dagga legal for private use, but what is private?

ConCourt rules dagga legal for private use, but what is private?

Associate Professor of Law at Wits University James Grant says the ConCourt did not define what private use was.

Cape Town dams on 70% for the first time since 2015

Cape Town dams on 70% for the first time since 2015

Cape Town's dam levels have hit the 70% mark but experts say Capetonians still have to be cautious in their water consumption.

17-year-old learner killed teacher for not allowing him to jump the food queue

17-year-old learner killed teacher for not allowing him to jump the food queue

Spokesperson for Education department says the fact that this learner is still in Grade 10 at 17 may indicate there is a problem.