Consumer Commission may probe Ford's conduct after Kuga recalled

The National Consumer Commission (NCC) may conduct an investigation into the conduct of Ford motor company after the decision to recall all 1.6l Kuga vehicles.

Drivers have lodged various complaints about the motoring company regarding its poor and slow communication on its flaming vehicle models.

Ford says 39 incidents of the vehicles catching fire have been reported to them directly.

The NCC says it only learnt about the incidents through social media on 5 December 2016 and will look into complaints to assess if an investigation into Ford is warranted.

Ford announced a recall following pressure from the commission and a preliminary investigation using maintenance check recalls assessed at least 624 vehicles.

NCC Deputy Commissioner Thezi Mabuza says the commission would have acted sooner if Ford or consumers had come forward to them.

Mabuza has urged consumers to pursue legal recourse and file complaints to Ford and the National Consumer Commission.

Irrespective of whatever happened, they are still liable for the loss of life, the vehicle and the damaged to other goods and property.

Thezi Mabuza, Deputy Commissioner of the National Consumer Commission

Take a listen:


Read More
Ford recalls Kuga (take yours to a dealership ASAP!)

Ford recalls Kuga (take yours to a dealership ASAP!)

"It appears that Ford was instructed to do this by the National Consumer Commission," says EWN’s Gia Nicolaides.

Ford Kuga drivers fear for their kids' lives as cases pile up, says journo

Ford Kuga drivers fear for their kids' lives as cases pile up, says journo

Times senior reporter Graeme Hosken explains that a number of Kuga models are implicated, not limited to the 1.6 litre Ecoboost.

South Africa awaits decision to recall Ford Kuga (or not)

South Africa awaits decision to recall Ford Kuga (or not)

Ford SA and National Consumer Commission are expected to hold a joint media briefing regarding the future of Ford Kuga vehicles.

Ford should reimburse owners of Kugas that caught fire

Ford should reimburse owners of Kugas that caught fire

CEO of Ditshego Media, Tebogo Ditshego, says Ford has been insensitive in handling the matter of Ford Kugas burst into flames.

Consumer Commission to make a decision on Ford Kuga

Consumer Commission to make a decision on Ford Kuga

Spokesperson for the National Consumer Commission says they believe consumers are exposed to potential risks in these vehicles.

Another Ford Kuga on fire in Alberton

Another Ford Kuga on fire in Alberton

Yet another of the beleaguered vehicles has caught alight this morning in Alberton while the owner was driving.

Ford remains mum while Kugas still catch fire

Ford remains mum while Kugas still catch fire

Independent Forensic consultant, Dr David Klatzow claims Ford knows the reason its vehicles have caught alight.

Ford's image could get burnt by mishandling of Kuga controversy - expert

Ford's image could get burnt by mishandling of Kuga controversy - expert

A man was killed late in 2015 when his Ford Kuga caught alight in the Western Cape and many others have since burst into flames.

When and how are products recalled?

When and how are products recalled?

Kieno Kammies looks at the processes of recalling products following recurring incidences with Ford cars bursting into flames.

Little being done as more Ford Kugas catch fire - forensic investigator

Little being done as more Ford Kugas catch fire - forensic investigator

Ford criticised for dragging its feet in taking responsibility following the death of Reshall Jimmy who was burnt in a Ford Kuga.

Popular articles
Zim ministers snub Mugabe's cabinet meeting call

Zim ministers snub Mugabe's cabinet meeting call

Regional Co-Ordinator at Crisis Zimbabwe Coalition, Joy Mabenge says the keys to Mugabe's impeachment are turning very fast.

Tender irregularities plague City of Cape Town

Tender irregularities plague City of Cape Town

Allegations point to irregularities in the tender processes where some bidders were preferred by the City's senior executives.

What Shoprite, Checkers, Pick n Pay and Makro will offer on Black Friday

What Shoprite, Checkers, Pick n Pay and Makro will offer on Black Friday

Up for a Springboks level scrum? Instructions on how to ensure you get the deals in your inbox the moment they become known...

I didn't believe that he was ever going to step down - JJ Cornish

I didn't believe that he was ever going to step down - JJ Cornish

EWN Africa Correspondent, JJ Cornish describes Mugabe's Sunday evening speech as a humiliating downturn for the Zim president.