Sars explains delays in tax refunds

South African Revenue Service (Sars) says they have now paid 90% of tax payers who deserve to get their tax returns.

Sars spokesperson, Sandile Memela, says Sars paid out R15 billion to tax payers during the 2015/2016 year.

Memela says delays happen when they fail to reconcile the information submitted by a tax payer, such as insufficient documentation, possible fraud, outstanding returns from previous years and mismatches in information given by the tax payer with what Sars received from bank, insurance company, employer, medical aid and other investments.

What we are talking about here is a normal internal process to deal with and reconcile mismatches in details and information we have at hand supplied by tax payers themselves.

Sandile Memela, Sars spokesperson

All that we do is to ask the tax payer to give us the necessary information and if it doesn't it would take more than 21 days.

Sandile Memela, Sars spokesperson

It's less than 11% who have these, and even in that 11% when people comply their issues are resolved within 21 days.

Sandile Memela, Sars spokesperson

Listen to the full interview with Sars spokesperson below for more information...

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