How the tax ombud can help you

The CEO of the Tax Ombudsman, Eric Mkhawane, says the purpose of this office is to assist the taxpayer if you run into problems with the SA Revenue Service (Sars) and they fail to deal with the issue.

Under the new legislation, Sars is obligated to respond to recommendations made by us. They are given 30 days to do this. If there is a deadlock, we are obliged to report this to Parliament's Portfolio Committee on Finance.

Keith Mkhawane, CEO Tax Ombud

Before Sars takes money from your bank account, they have to write to you first and spell out what will follow and give you options like compromise, deferred payment and consider affordability. If this is not spelt out in this letter of demand, this could be borderline unlawful and unprocedural.

Keith Mkhawane, CEO Tax Ombud

To know more of your rights and when to turn to the Tax Ombud, listen here...


CapeTalk welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the CapeTalk community a safe and welcoming space for all.

CapeTalk reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

CapeTalk is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
'Accounting irregularities for who? Fraud is what it is, Steinhoff!'

'Accounting irregularities for who? Fraud is what it is, Steinhoff!'

Financial Mail Deputy Editor Sikonathi Mantshantsha says the directors of Steinhoff need to come clean and call a spade a spade.

Diversity in sports: Women in male dominated fields

Diversity in sports: Women in male dominated fields

John Maytham speaks to a female rugby reporter about the challenges she is facing in an industry dominated by men.

Helen Suzman Foundation explains legal challenge to Eskom contracts

Helen Suzman Foundation explains legal challenge to Eskom contracts

Helen Suzman and Sygnia will ask the court to set aside contracts they believe to be unlawful and corrupt in Eskom.

Tax Ombud highlights tax refund delays with Sars

Tax Ombud highlights tax refund delays with Sars

Office of the Tax Ombud, CEO Eric Mkhawane, says complaints from frustrated taxpayers regarding tax refunds is increasing.

Sars explains delays in tax refunds

Sars explains delays in tax refunds

The South African Revenue Service (Sars) responds to concerns raised by listeners about tax refunds and clarifies the process.

Taxpayers warned of scammers using Sars logo

Taxpayers warned of scammers using Sars logo

Sars warns against a scam doing the rounds asking taxpayers to pay money into a third party account as soon as possible.

Popular articles
'Banned ANC delegates have shot themselves in the foot, got what they deserved'

'Banned ANC delegates have shot themselves in the foot, got what they deserved'

Deputy Editor of Financial Mail, Sikonathi Mantshantsha says branches were warned but did not listen, and he has no sympathy.

Adam Habib: Where would the money to fund free education come from?

Adam Habib: Where would the money to fund free education come from?

Vice-Chancellor of Wits University Adam Habib says Zuma's promise requires about R40 billion in order to be fulfilled.

[LISTEN] 'I never wanted to be President, I was not ambitious'

[LISTEN] 'I never wanted to be President, I was not ambitious'

Listen to what President Zuma had to say on Friday at the #ANC54 Gala Dinner ahead of the elective conference.

JUST IN: Some delegates barred from voting #ANC54

JUST IN: Some delegates barred from voting #ANC54

ANC secretary-general Gwede Mantashe announced that some delegates will not be able to vote in this weekend's elective conference.

Van Damme: De Lille has until Monday to respond to maladministration claims

Van Damme: De Lille has until Monday to respond to maladministration claims

The DA has suspended Patricia de Lille from party activities but Eusebius McKaiser says its statement 'is clear as mud'.

LISTEN: Father of drowned toddler speaks of dangers and heartbreak

LISTEN: Father of drowned toddler speaks of dangers and heartbreak

Connor Weber, fell unnoticed into a bin of water and drowned.

Predictably awesome new Nando's ad reminds South Africans ‘we can fix our sh$t’

Predictably awesome new Nando's ad reminds South Africans ‘we can fix our sh$t’

Watch the Guptas pack their bags and run in Nando's inspiring new advertisement.