Ster-Kinekor takes heed of customers complaints about website woes

Cape Talk callers recently complained that the Ster-Kinekor website was not working adequately, making it difficult to browse through the website.

Yugeshree Frylinck, Chief of Customer Experience at Ster-Kinekor Theatres, has apologised for this and admits they can do better.

Frylinck says changes are being made as and when customer complaints come in.

There is an interim solution that we are going to try and gear up from our customers and there is a forward planning solution that we are looking at right now.

Yugeshree Frylinck, Chief of Customer Experience at Ster-Kinekor Theatres

Right now where we are sitting is that we have overhauled our entire point of sale system.

Yugeshree Frylinck, Chief of Customer Experience at Ster-Kinekor Theatres

Listen to the interview below....

CapeTalk welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the CapeTalk community a safe and welcoming space for all.

CapeTalk reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

CapeTalk is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
The act of being homeless is not an offence - Cllr JP Smith

The act of being homeless is not an offence - Cllr JP Smith

CapeTalk's John Maytham received a letter from a listener, Paul who raises concerns about people camping along the highway.

Snuki Zikalala's track is really poor on many levels - broadcasting researcher

Snuki Zikalala's track is really poor on many levels - broadcasting researcher

ANC hopes to have Snuki Zikalala, former SABC head of news who blacklisted analysts, to be an SABC board member have failed.

Online rhino horn auction raises concerns for Endangered Wildlife Trust

Online rhino horn auction raises concerns for Endangered Wildlife Trust

Dr Kelly Marnewick, Carnivore Conservation Programme Manager at Endangered Wildlife Trust speaks on approved rhino horn auction.

5 reasons why South Africa granted Grace Mugabe diplomatic immunity

5 reasons why South Africa granted Grace Mugabe diplomatic immunity

 Simon Allison, Africa Editor at the Mail & Guardian explains the political considerations behind Mugabe's diplomatic immunity.

"ANN7 and  New Age sale is effectively a transaction between  Manyi and Guptas"

"ANN7 and New Age sale is effectively a transaction between Manyi and Guptas"

Phillip de Wet, Associate Editor at Mail & Guardian breaks down the sale of Gupta owned ANN7 TV Station and The New Age paper.

Parliament's Legal Services wants to investigate Minister Faith Muthambi

Parliament's Legal Services wants to investigate Minister Faith Muthambi

A report tabled by National Assembly Speaker last week suggests probe into Muthambi. EWN reporter Rahima Essop give the details.

Popular articles
An expert guide on 'hotwifing' and 'cuckolding' in the bedroom

An expert guide on 'hotwifing' and 'cuckolding' in the bedroom

Clinical sexologist Dr Eve shares insights into sexual fetishes and how partners negotiate them in their bedroom and relationship.

[Watch] John Maytham shuts down victim shamer on air

[Watch] John Maytham shuts down victim shamer on air

A caller wanted to know what the alleged victim had done in order for Grace Mugabe to assault her.

Cape officials to harvest 500 million litres of new water a day

Cape officials to harvest 500 million litres of new water a day

Mayor of Cape Town speaks to CapeTalk's Kieno Kammies about plans to provide more water amidst the ongoing drought.

LISTEN:  Reformed car hijacker sheds light on hijacking underworld

LISTEN: Reformed car hijacker sheds light on hijacking underworld

This reformed car hijacker was convicted for hijacking, robbery and murder and served almost 16 years jail time. Hear his story.

Journos walk out of Bathabile Dlamini's briefing after 2 hour wait

Journos walk out of Bathabile Dlamini's briefing after 2 hour wait

EWN's Gia Nicolaides says journalists walked out of the media briefing on social grants after waiting for hours for her to arrive.

3 emergency numbers you should have on speed dial and how they work

3 emergency numbers you should have on speed dial and how they work

These are the emergency numbers you should have on your cellphone and this is what you must understand about how they work.