Small Business Focus

Good service, bad service, efficient service… What does “service” really mean?

#BadServiceMustFall

Got great service? Click here (Gauteng) or here (Western Cape) to nominate them for this year’s 702/CapeTalk Small BusinessAwards with Sage One.

--

What does “service” mean? What is “good” service? How do you differentiate the service you offer from those of your competitors? What do you do differently?

“We’re getting better at service in South Africa”, says Aurik Business Incubator CEO Pavlo Phitidis. “But it varies a lot!”

Phitidis says every small business needs a system for service that you follow every time. “If you can turn the service you deliver into a system then you can maintain your service levels even when the number of customers increases.”

Service is a component of branding. If your operations don’t deliver according to expectations then you don’t have great service.

Listen to the audio for Phitidis’ invaluable advice.

#BadServiceMustFall

Got great service? Click here (Gauteng) or here (Western Cape) to nominate them for this year’s 702/CapeTalk Small BusinessAwards with Sage One.

Read More
Wanna be a small business owner? Interested in buying a franchise? Read this...

Wanna be a small business owner? Interested in buying a franchise? Read this...

We interview the Chairman of the Franchise Association of South Africa about the ins and outs of franchises.

How to deal with your landlord

How to deal with your landlord

Aurik Business Incubator's Pavlo Phitidis gives advice on how small businesses should deal with their landlords.

Got a bright idea? How to turn it into a product or service you can sell

Got a bright idea? How to turn it into a product or service you can sell

Aurik Business Incubator Director and CEO Pavlo Phitidis takes listeners’ calls and analyses their products/service ideas.

How to go to market with your bright idea

How to go to market with your bright idea

Do you have an idea that could be worth a fortune? Here's how to turn that idea into something real you can sell.

How small businesses should respond to struggling big businesses they supply

How small businesses should respond to struggling big businesses they supply

The actions small business owners should undertake to change their offering to struggling big businesses they supply.

6 tips to create more time in 2015

6 tips to create more time in 2015

Small business guru Pavlo Phitidis discusses 6 simple, yet effective, steps to ensure a far less rushed, more productive 2015.

How to turn R1000 into a thriving business

How to turn R1000 into a thriving business

Valerie Pole took R1000 and turned it into an extremely profitable business (and then wrote a book about it).

Popular articles
'We weren't going to quit', says Tim Noakes on not guilty verdict

'We weren't going to quit', says Tim Noakes on not guilty verdict

Prof Tim Noakes has been found not guilty by the Health Professions Council of South Africa on a charge of unprofessional conduct.

New evidence comes to light in Ipid's probe against top cop

New evidence comes to light in Ipid's probe against top cop

Ipid has revealed that evidence against Khomotso Phahlane shows a dubious pattern in car purchases.

Still no trace of missing Charlotte Nikoi, one month on

Still no trace of missing Charlotte Nikoi, one month on

The husband of missing Charlotte Nikoi has pleaded with public to come forward with any information regarding her whereabouts.

[Watch] All the Foreshore Freeway Project proposals

[Watch] All the Foreshore Freeway Project proposals

Take a look at the 6 six proposals that have been received by the City for the Foreshore freeway precinct.

We are in denial of people marching against us - Lindiwe Sisulu

We are in denial of people marching against us - Lindiwe Sisulu

Human Settlements Minister criticised the ANC for being passive at the memorial of late struggle stalwart Amhed Kathrada.

'Gigaba will have limited effect; the elephant in the room is the President'

'Gigaba will have limited effect; the elephant in the room is the President'

The Money Show’s Bruce Whitfield interviews Standard Bank Chief Economist Goolam Ballim.

How does El Nino affect Western Cape province?

How does El Nino affect Western Cape province?

Professor William Landman explains what El Nino is and its effects on the coming seasons in the Western Cape.

'Land restitution failed because Government is the biggest owner of land'

'Land restitution failed because Government is the biggest owner of land'

Bruce Whitfield interviews Finance Minister Malusi Gigaba's advisor Chris Malikane and Business Leadership SA's Bonang Mohale.