Overbooking issue should have been resolved at the gate - airline expert

A disturbing video of a man being dragged off an airplane has sparked outrage, causing United Airline's share price to drop 5%.

The incident happened after the airline overbooked the Louisville, Kentucky-bound flight, and asked four passengers to wait for the next flight. Not enough people volunteered, so four names were selected and three got off the plane willingly, but the man in question refused to get off.

In the video, airport police are seen dragging the man while he is screaming "I want to go home".

Carl Bollweg, Vice President of the Airline pilot Association South Africa (Alpa-SA) says a situation like should have been sorted out at the gate not when passengers are already on board.

He says airlines are allowed to overbook to about 2%, depending on the size of the aircraft.

As far as I am concerned they made a very big mistake.

Carl Bollweg, Vice President of the Airline pilot Association South Africa

Warning: Some viewers may find scenes in the following video disturbing.

Listen here for the rest of the interview:

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