Linden Birns, Plane Talking MD, explains South African consumer and airline rights when it comes to overbooking and forcible removals from planes.
The issue is receiving worldwide focus after a man was seen being dragged off a United Airlines plane in the US.
And when airline crew needs to be accommodated and passengers need to be removed off a flight?
Those issues should be managed before boarding passes are issues, says Birns. "You don't do it when people are already on the aircraft.
Clickon Overbooking should be dealt with at the gate and watch the video of the man being dragged off the plane.
Take a listen to Linden Birns below: