Iziko museum heeds listeners complaints

Iziko Museum responded to listener's complaints about the state of their ablution facilities as well as the conduct of staff.

Denise Crouse, executive director of operations at Iziko Museum says the listeners complaint about the toilet doors have been fixed and staff are brushing up their customer care skills.

We have now included refresher customer care training in our learning and development training. The visitors will now see the improvements.

Denise Crouse, Executive Director of Operations at Iziko Museums

Crouse says the planetarium is undergoing major renovations and it will offer amazing experiences when it opens in three months.

The museum opened its doors on Thursday and offered free access to thousands of Capetonians to enjoy.

Crouse said they are very pleased with the turn out.

Listen below for a full interview:


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