[LISTEN] How you can resolve unathourised content subscription charges

Several CapeTalk listeners have complained about cellphone service providers charging a hefty fee on content that they have never subscribed to.

I am not sure how one actually okay's subscriptions... R3 000 to R4 000 a bill.

CapeTalk caller

What these people do is they switch the code behind the button so when you click the no button you are actually clicking the yes button so I went to the network operator and I said this what has transpired what can you do about it, they said we can do nothing about it, we rent the SMS platform to a content provider and what they do with that we have no jurisdiction over.

CapeTalk caller

Kieno Kammies spoke to network providers MTN and Cell C, as well as James McNab, chairman of the Wireless Application Service Provider' Association (Waspa) for their stance on the charges.

READ: How to reduce your cellphone bill

McNab explains how customers cannot be duped into unwanted subscriptions.

There us a process that you have to follow and when you are confirming with a network operator that you are accepting a charge for a subscription service, it details the amount that you are being charged and the frequency, and what the name of the service is.

James McNab, Chairman of the Wireless Application Service Provider' Association

You get people that don't necessarily comply with the regulations per say but that doesn't mean that they are doing anything scrupulous. It can be something as simple as a minor detail that is left off, but that's where the code sits, anyone that is found in that will be investigated. If it goes to a formal complaint it is adjudicated on by an independent ICT lawyer and the relevant sanctions are imposed against that member.

James McNab, Chairman of the Wireless Application Service Provider' Association

MTN's Lee-Ann Harris says they have put better measures in place over the years to protect customers and complaints have lessened.

Our complaints have gone down by 30 to 40 percent in this regard.... those complaints that we are receiving, when investigated 90 percent of the time we find that the customer did subscribe, with authorising the billing.

Lee-Ann Harris, Senior Manager: WASP at MTN

Listen to more here....

Read More
AirBnB working together with CoCT to spread tourism even wider

AirBnB working together with CoCT to spread tourism even wider

Airbnb and the City of Cape Town signed a collaboration agreement to promote Cape Town as a travel destination around the world.

2011: Gaye Davis recalls South Africa's 'Black Tuesday'

2011: Gaye Davis recalls South Africa's 'Black Tuesday'

As we continue to remember 20 years of impactful stories on CapeTalk, EWN reporter Gaye Davis joins us to discuss the Info Bill.

How to reduce your cellphone bill

How to reduce your cellphone bill

CEO of Tariffic says people lose money daily on airtime because of wireless application service providers (WASPs).

MTN responds to network problems affecting users

MTN responds to network problems affecting users

Some listeners using the MTN data network have raised connection problems this morning.

Have you given consent to receive marketing phone texts without knowing?

Have you given consent to receive marketing phone texts without knowing?

CapeTalk's Kieno Kammies looks at ways to get rid of the annoying marketing messages that are bombarding our phones.

Competition Commission calls on Icasa to probe dodgy cellphone pricing practices

Competition Commission calls on Icasa to probe dodgy cellphone pricing practices

While the Competition Commission dropped Cell C's complaint against Vodacom and MTN, it says a wider investigation is needed.

Popular articles
Meet Whitey Basson (the retail guru who turned Shoprite into a R127bn behemoth)

Meet Whitey Basson (the retail guru who turned Shoprite into a R127bn behemoth)

The Money Show’s Bruce Whitfield interviews the former CEO of Africa’s largest retailer by far.

CT airport shooting attempted hit on gang boss allegedly linked to '28s' -expert

CT airport shooting attempted hit on gang boss allegedly linked to '28s' -expert

A policing expert explains that the airport shooting may be linked to the shooting at a Stellenbosch nightclub this past weekend.

Almost 30 million SA ID numbers compromised after site hacked

Almost 30 million SA ID numbers compromised after site hacked

Independent Marketing Consultant in the Technology Space, Andrew Fraser says this looks like a leak and not a hack.

Cape Town International Airport shooting could be gang related - ACSA

Cape Town International Airport shooting could be gang related - ACSA

The incident happened in the early hours of Wednesday morning.

Kloof Street residents living in fear as crime multiplies

Kloof Street residents living in fear as crime multiplies

A Cape Town man was stabbed to death on Saturday while trying to assist two women who were being mugged on Kloof street.