A statement from the City of Joburg says 410 000 account holders would not receive a statement this month because of a problem with their billing system. This was followed by claims that it appeared the system may have been tampered with.
Luyanda Mfeka, City of Joburg media specialist, says upon investigation it was discovered that there may have been tampering with the system to alter how the system operates.
He says their biggest concern is catching the perpetrator and also ensuring the city's financial viability is safeguarded.
We've outlined three courses of action that people of Johannesburg can take.— Luyanda Mfeka, City of Joburg Media Specialist
Mfeka adds that they are encouraging residents to continue to make their payments based on their historical average bill which they receive on a monthly basis.
We're trying to ensure that the issue of doubling billing comes to an end at least by June 2017.— Luyanda Mfeka, City of Joburg Media Specialist
Those who have not received their bills or suspect their billing is incorrect are urged to call 0860 562 874.
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This article first appeared on 702 : City of Joburg system failure will affect over 400 000 account holders