Insurance companies to speedily deal with Knysna fire claims

Residents of Knysna have been left in total devastation after their homes were destroyed by wild fires fanned by gale-force winds over the past few days.

According to the Western Cape Disaster Management center, the wild fires are estimated to have destroyed property in 20 suburbs, going as far west as George in the Western Cape and as far east as Port Elizabeth in the Eastern Cape.

Insurance companies have been bombarded with claims from customers who lost their homes to the fire.

Managing director of Insurance at Alexander Forbes, Mpumi Tyikwe, described the ordeal as one that usually happens once in a thirty-year cycle. He says most insurance companies plan for incidents like this once in hundred years.

Read: Death toll rises to seven in Garden Route fires

This is the time where as an industry we need to stand and serve the needs of our customers, this is the time when our customer need us the most.

Mpumi Tyikwe, Managing Director of Insurance at Alexander Forbes

Tyikwe says because they are aware of the extent of the damage, an immediate sum of R50 000 - R100 000 is deposited into their customers bank account to help them find a place to stay while their claims are being processed.

Also read: How to get help for wounded wildlife and other animals #KnysnaFire

That's what we here for and we will entertain those claims...

Mpumi Tyikwe, Managing Director of Insurance at Alexander Forbes

To hear more from managing director of Insurance at Alexander Forbes, listen below:


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