Whatever your business, it’s undeniable that technology is becoming an increasingly important part of delivering your product or service.
But do you know what you’re looking for in an IT support person? Is one person enough, are do you need a team of people? Or, do you outsource?
Traditionally in a business, the “IT guy” is one employee who strives to do their best (on a budget) to keep the business operational – from sorting out your network infrastructure to helping you reset your password for the fourteenth time.
But no matter how good the employee, it is becoming increasingly challenging to deliver all IT services to the required levels.
It takes different people to effectively deliver the different levels of IT solutions into a business today – here are just three you need.
1. The Technician:
The technician keeps a business operational from a technology perspective. They’re the person tasked with onsite problem solving, disaster avoidance and getting you up and running when “downtime” occurs. Usually, the less you see the IT gal, the better. But believe us – this person is critical.
2. The Account Manager:
This person is not simply a sales person, but is rather a consultant that negotiates the minefield of technology, hardware, software and services required. He or she can sit with an executive, a business owner or a department head and hear what their requirements are – and then convert that into a project, contract or service to provide it. This is where the real solutions happen… but it’s also where the costs lie.
An outsourced partner can solve all of your IT problems if your budget is unlimited, but of course there are always limits - and those must be balanced against risk. This is the balance a good account manager will assist with.
3. Remote Support:
This service is relatively new in the small business space, and has become an increasingly relevant form of support as fibre connectivity becomes ubiquitous in our cities and suburbs. This person enables support staff to connect remotely to fix problems within minutes of phone calls or emails being sent to request assistance. Immediate resolution of the average IT support query means that time and travel is not wasted, staff do not wait, and productivity and efficiency is maintained all round.
All too often, the person running a business downplays the necessity of technology – that is, until they lose access to the internet, their ability to invoice or work, and their intellectual property or data.
All businesses are now technology businesses, and they require an array of highly qualified and experienced IT professionals to support them. Increasingly, an outsourced model is the only way to obtain the services that are truly required.
Need a nerd? We’ve got the right one for you.
This article first appeared on 702 : To outsource or not to outsource, that is the question.