CEO of Travelstart Stephan Ekbergh claims that banks are taking clients personal information, which includes some of Travelstart's client details and offers the information to third parties who run travel agencies on behalf of the banks.
He says by so doing, banks are undercutting travel agencies which then affects their business.
Werner Brückner, lawyer specializing in Consumer Protection & POPI at SEESA explains the mandate of the Protection of Personal Information Act.
He says although it was signed by the President in 2013, not all the sections are applicable yet.
But if Popi is in full effect the law states that you only process certain information with consent from the data subject so that the banks may not use that information for their benefit.— Werner Brückner, Consumer Protection & POPI at SEESA lawyer
But at this current moment it is not into effect yet, but as it comes into effect the end user can approach the information regulator with this.— Werner Brückner, Consumer Protection & POPI at SEESA lawyer
CapeTalk's Kieno Kammies awaits a response from the banks with regards to these allegations.
To hear more of this interview, please listen below: