Beware of SIM swap scam, warns MTN

Mobile service provider MTN has issued a warning to its customers on Monday to be aware of a scam that's doing the rounds.

As part of the scam, a supposed MTN call centre agent contacts customers and requests their security details claiming to be blocking the processing of a SIM swap request that was made without the customer's consent.

With the information obtained, the scammers will then perform a fraudulent SIM swap which can be used to access the customer's banking details.

MTN warns it will not contact customers from its call centre to block the processing of a SIM swap request.

Customers are urged not to respond to unsolicited calls and requests for their security details from an unknown number. activate remotely will be required to complete security questions.

When performing a SIM swap‚ customers have a couple of options available to them. For post-paid: customers are required to visit a MTN store to activate their SIM swap‚ and they will be required to produce an ID document. For pre-paid: customers are able to process a SIM swap via a USSD code‚ call centre or by visiting a MTN store. When opting to visit a MTN store‚ subscribers will be required to produce a ID document. Subscribers who choose to activate remotely will be required to complete security questions.

MTN

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