10111 call center agents to down tools

Workers employed at the 10111 call centre will be embarking on a strike on Wednesday.

They are demanding that their salary level be upgraded from level 5 to salary level 7, which is R226 211 per annum.

President of the South African Policing union (Sapu), Mpho Kwinika, says the work study done by the police revealed that the 10111 call agents are less paid than their counterparts in the similar field.

These are the eyes and ears of the boots on the ground. These are the people who direct police vehicle to a crime scene. They link the police with the society.

Mpho Kwinika, President of SAPU

Their work is as important as the one of a police officer... these are the people who hear hysterical calls, people are killed while they are on the line listening.

Mpho Kwinika, President of SAPU

Kwinika says they've been trying to negotiate with the employer since 2013 and every year they are told about budget constraints.

He says 10111 call centre agents provide an important and essential service and should be treated as such.

This problem should not be attributed to members on the ground, it should be shouldered by the police for being unable to negotiate in good faith.

Mpho Kwinika, President of SAPU

He says Sapu is not asking that workers be moved to salary level 7 immediately, but should be a process that will be completed by the end of 2018.

Kwinika says he spoke to the new acting SAPS Commissioner, Lesetja Mothiba about the strike and he said they can go ahead with the strike because he has contingency plan in place.

To hear more of this interview with Sapu's Mpho Kwinika, listen below:


Recommended

by THE NEWSROOM

CapeTalk welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the CapeTalk community a safe and welcoming space for all.

CapeTalk reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

CapeTalk is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
Police union threatens to shut down the 10111 centres

Police union threatens to shut down the 10111 centres

Sapu is threatening to close down the 10111 call centres around the country unless their members working there get salary hikes.

Problems at 10111 call centre needs to be solved urgently - SAPU

Problems at 10111 call centre needs to be solved urgently - SAPU

President of SAPU says issues at 10111 call centre may cause serious problems to service delivery if they aren't resolved at once.

10111 workers threaten to go on strike over salary dispute

10111 workers threaten to go on strike over salary dispute

South African Police Union members say suspended National Police Commissioner Riah Phiyega promised to increase their pay in 2013.

WC top cop urges public to lodge complaints against negligent police

WC top cop urges public to lodge complaints against negligent police

Saps will probe after a CapeTalk listener phoned during a suspected crime, but was told to wait for a new shift of police to help.

Faulty call scanner at Western Cape 10111 call centre since 2013

Faulty call scanner at Western Cape 10111 call centre since 2013

A visit by DA to the WC 10111 police call centre revealed a call scanner that's been broken since 2013. Calls are not monitored.

3 emergency numbers you should have on speed dial and how they work

3 emergency numbers you should have on speed dial and how they work

These are the emergency numbers you should have on your cellphone and this is what you must understand about how they work.

How to intervene when witnessing child abuse

How to intervene when witnessing child abuse

A witness's call prompts a conversation about challenging bystander behaviour and how to intervene in cases of child abuse.

How and when to assist during a road accident scene

How and when to assist during a road accident scene

Tips for road-users who want to intervene at an accident scene (but don't quite know how to help) in light of recent N2 incidents.

Popular articles
[LISTEN] DA objects to Gigaba delivering #Budget2018 speech after court order

[LISTEN] DA objects to Gigaba delivering #Budget2018 speech after court order

Members of Parliament object to Finance Minister Malusi Gigaba delivering budget 2018.

Saps: Attackers spared 5 female cops in Ngcobo police shooting

Saps: Attackers spared 5 female cops in Ngcobo police shooting

E Cape Saps says they are investigating the murder of five police officers and one retired soldier at Ngcobo Police Station.

Missing Cape Town couple's vehicle found north of Durban

Missing Cape Town couple's vehicle found north of Durban

Hawks spokesperson says the couple has not yet been located and their names will not be released as yet.