Sim swap scam: "They get the pin number and then clean out your account"

Consulting forensic scientist David Klatzow has been working with a number of people who have had money taken out of one or more bank accounts after a Sim swap has been done.

It is continuing to happen...and nothing is really being done about it.

David Klatzow, consulting forensic scientist

Vodacom is the prime offender in this, says Klatzow.

He explains the basic modus operandi.

You go in for some kind of interaction with Vodacom...and then you run into problems. Sometimes you don't even need to do that, your phone simply goes on the blink because somebody has hijacked that phone in the central area of Vodacom, and they have managed to hijack your number and put you offline.

David Klatzow, consulting forensic scientist

He says they then get money out of your account because when the bank sends them your one-time pin it no longer goes to your phone, but to their phone.

[The pin] no longer goes to you, because your number no longer belongs to you. it has been swapped to some other criminal.

David Klatzow, consulting forensic scientist

They get the pin number and then clean out your account.

David Klatzow, consulting forensic scientist

Klatsow relates the story of his latest client who went into Vodacom to get a new phone. Within a day his phone went on the blink.

In fact, it turned out that his contract had been cancelled - not by him - but by somebody within the confines of Vodacom.

David Klatzow, consulting forensic scientist

He says Vodacom then took a month to sort the problem out.

During which time the client was systematically defrauded of a significant amount of money.

David Klatzow, consulting forensic scientist

In this case, Vodacom then charged the man R6000 cancellation fee.

He says Vodacom and Absa Bank are the two parties involved leading him to believe that there are staff members within colluding with criminals involved in this scam.

He says both these organsations have dedicated fraud teams, yet two years down the line, Klatzow says criminals within have not been identified.

Take a listen to the details of this scam below:

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