MiWay won’t yet charge the person responsible for sending out a racist email in the company’s name.
The company knows the identity of the wrongdoer, after an independent forensic team conducted an investigation.
The offender is a customer disgruntled by the rejection of a claim that didn’t comply with the conditions of her/his policy.
The Money Show’s Bruce Whitfield interviewed MiWay CEO Rene Otto.
Otto discussed the following five things he learned from the fake email debacle:
Social media thrives on sensation and emotion
Social media is basically irrational and a fertile ground for confirmation bias
Social media is very dangerous, especially in the current political climate
Transparency, speed and availability are strong defences to fight the fires
- Make sure you build a strong brand and have loyal staff - it helps to weather the storm
For more detail; listen to the interview in the audio below.
Enter your email address in the form below to receive a newsletter containing the most-read articles of the week from Bruce Whitfield’s The Money Show every Friday morning in your inbox.
Recommendedby NEWSROOM AI
Small business guru Pavlo Phitidis gives advice to a listener who has an opportunity to turn a tiny business into a massive one.
Don’t be dumb with money like many smart people! Bruce Whitfield interviews Personal Financial Advisor Warren Ingram.
Flew SA Express lately? You’re lucky to be alive! Bruce Whitfield interviews SA Civil Aviation Authority CEO Poppy Khoza.
Tiger Brands reported a 16% drop in half-year earnings. Bruce Whitfield interviews its CEO Lawrence MacDougall.
For your assets to generate an income that lasts as long as you do; here’s what you’ll need to amass (and tips for getting there)…
Bruce Whitfield interviews Smart who, at the age of 52, is retiring, and looking forward to a more “purposeful” second life.
The chilling call Henri van Breda made to emergency services on the night his mother, father and big brother were hacked to death.
Allon Raiz on “Barking up the Wrong Tree: The Surprising Science behind Why Everything You Know about Success Is (Mostly) Wrong”.
Desalination is not a risk-free solution to the water crisis and could have health implications, local experts have argued.
Cyril Ramaphosa's ex-wife says abuse allegations spread by EFF leader Julius Malema are an attempt to tarnish his reputation.
Professor William Landman explains what El Nino is and its effects on the coming seasons in the Western Cape.
How relevant is Shakespeare in SA's English literature which is written in a manner that no one speaks today?
Economist Dawie Roodt says that the petrol price hike is going to boost the cycle of inflation and force interest rates up.