How technology has impacted and affected the banking sector

Head of brand marketing at Capitec Bank, Sibusiso Kumalo speaks to CapeTalk's Kieno Kammies on how the banking systems have technologically evolved allowing customers to conveniently transact.

He says technology has also reduced the cost of doing business becoming beneficial to both the bank and its customers.

Technology saves both the bank and consumers time and money.

Sibusiso Kumalo, Head of brand marketing at Capitec Bank

We have introduced bio-metrics security in our branch infrastructure...

Sibusiso Kumalo, Head of brand marketing at Capitec Bank

This means we have the most secure accounts in the banking industry.

Sibusiso Kumalo, Head of brand marketing at Capitec Bank

This is more convenient to our customers because they don't have to necessarily come into our branches to do transactions.

Sibusiso Kumalo, Head of brand marketing at Capitec Bank

To hear the rest of the interview, listen below:


This article first appeared on 702 : How technology has impacted and affected the banking sector


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