How technology has impacted and affected the banking sector

Head of brand marketing at Capitec Bank, Sibusiso Kumalo speaks to CapeTalk's Kieno Kammies on how the banking systems have technologically evolved allowing customers to conveniently transact.

He says technology has also reduced the cost of doing business becoming beneficial to both the bank and its customers.

Technology saves both the bank and consumers time and money.

Sibusiso Kumalo, Head of brand marketing at Capitec Bank

We have introduced bio-metrics security in our branch infrastructure...

Sibusiso Kumalo, Head of brand marketing at Capitec Bank

This means we have the most secure accounts in the banking industry.

Sibusiso Kumalo, Head of brand marketing at Capitec Bank

This is more convenient to our customers because they don't have to necessarily come into our branches to do transactions.

Sibusiso Kumalo, Head of brand marketing at Capitec Bank

To hear the rest of the interview, listen below:


This article first appeared on 702 : How technology has impacted and affected the banking sector


Recommended

by NEWSROOM AI

CapeTalk welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the CapeTalk community a safe and welcoming space for all.

CapeTalk reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

CapeTalk is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
Advanced communication system for Cape's neighbourhood watches

Advanced communication system for Cape's neighbourhood watches

The system allows neighbourhood watches to relay incidents, post warnings or request emergency assistance.

Government steps in to protect consumers from "greedy" credit providers

Government steps in to protect consumers from "greedy" credit providers

The new regulations place a limit on how much credit providers can charge consumers for credit life insurance.

Capitec Bank becomes 2nd biggest bank in SA (9 million clients, and counting!)

Capitec Bank becomes 2nd biggest bank in SA (9 million clients, and counting!)

The bank added 400 000 retail clients in the five months to June 2017, thereby surpassing Absa in customer numbers.

If a minimum wage is a good idea, what about a maximum?

If a minimum wage is a good idea, what about a maximum?

Salary caps are not new, but wage gaps have never been this big, perhaps this is how could we address it.

Capitec Bank named ‘best bank in the world’ (for 2nd year running!)

Capitec Bank named ‘best bank in the world’ (for 2nd year running!)

South Africa’s most affordable bank is still the best in the world, according to international banking advisory group Lafferty.

FNB’s latest TV ad – does it work? Heavy on emotion; light on branding…

FNB’s latest TV ad – does it work? Heavy on emotion; light on branding…

The Money Show’s Bruce Whitfield interviews Branding and Advertising Expert Andy Rice.

Capitec Bank added 1.3 million customers in past year

Capitec Bank added 1.3 million customers in past year

South Africa’s most affordable bank (named best in the world by Lafferty) is adding more than 100 000 clients every month.

Bitcoin bonanza offers SA investors the chance to make a quick buck

Bitcoin bonanza offers SA investors the chance to make a quick buck

On April 2 a Bitcoin was worth $1079. By May 2 it was worth $1428.

Japan's cap on 100-hour overtime causes outrage

Japan's cap on 100-hour overtime causes outrage

According to research, more than a fifth of Japanese firms overwork staff putting their health at serious risk.

How tech is threatening banks in South Africa (and changing money, forever)

How tech is threatening banks in South Africa (and changing money, forever)

Financial institutions, adapt or die! Rand Merchant Investments’ Dominique Collett discusses 2017's major "fintech" developments.

Not fond of your bank/insurer/advisor? Cheer up! Soon you won’t need them...

Not fond of your bank/insurer/advisor? Cheer up! Soon you won’t need them...

People need banking; they don’t need banks. Enter “FinTech” - software that provides financial services.

Popular articles
Home Affairs set to undergo an upgrade in move to paperless system

Home Affairs set to undergo an upgrade in move to paperless system

A new live capture system will cover birth, marriage and death registrations.

SA-made Rolkem cake decoration products may not be safe to eat

SA-made Rolkem cake decoration products may not be safe to eat

The UK’s Food Standards Agency issued an advisory, claiming that Rolkem failed to confirm that their ingredients were safe to eat.

KFC South Africa’s Neymar mocking ad… so epic, Nando’s would be proud!

KFC South Africa’s Neymar mocking ad… so epic, Nando’s would be proud!

The South African ad is still trending around the world. Bruce Whitfield interviews branding and advertising expert Andy Rice.

[EXCLUSIVE] Willemse wants to restore his dignity at SAHRC hearing on walkout

[EXCLUSIVE] Willemse wants to restore his dignity at SAHRC hearing on walkout

Ex-Springbok and rugby analyst Ashwin Willemse speaks about the SuperSport saga, his Masters grad, overcoming adversity, and more.

SPCA responds to baboon shootings in Constantia Valley

SPCA responds to baboon shootings in Constantia Valley

The SPCA says it was not informed about a permit given to Constantia wine farms to hunt and shoot baboons.

Criminals targeting homes with aluminium windows, warns neighborhood watch

Criminals targeting homes with aluminium windows, warns neighborhood watch

The Panorama, Welgelegen and Plattekloof Neighbourhood Watch has identified a new house break-in trend.