ConsumerTalk with Wendy Knowler

What are your rights when shopping at factory shops or reject stores?

Consumer journalist Wendy Knowler has helped shed light on the rights of consumers when dealing with factory shop defaults.

Read: What retailers don't want you to know about returning faulty items

She explains that at regular stores, consumers have a six month period in which to return, refund or repair defective products.

However, if consumers buy items knowing that have factory faults, they are not covered by the Consumer Protection Act.

Also read: Why you must think carefully before signing that gym contract

She answered several consumer-related questions during the ConsumerTalk Feature.

Got a consumer case you need help resolving?

Email: consumer@knolwer.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.

Take a listen to her describe a particular case experienced by a consumer:


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