ConsumerTalk with Wendy Knowler

ConsumerTalk: DStv says it has heard your complaints about too many show repeats

This week, consumer journalist Wendy Knowler answers listeners' questions about DSTV repeats - and the reason why subscribers haven't received their monthly magazine.

According to Knowler, DStv subscribers have been feeling the pinch financially, which has resulted in some downgrading their packages from Premium to Compact - and some cancelling the subscription altogether.

Multichoice CEO Mark Rayner helped answer some of this questions.

He agrees that DStv has been seeing some of their customers moving from the Premium package.

Rayner says they have created a package that is in between Premium and Compact called Compact Plus.

This is just a package to remind people that if you feeling Premium is a bit of a stretch you can roll down to Compact Plus and hope it does the work for you and your family.

Mark Rayner, CEO of Multichoice

We know times are tough but we want to provide a great product and ensure our premium customers get the very best from DSTV

Mark Rayner, CEO of Multichoice

Rayner also tackled consumers' complaints about the number of repeats of DStv and says it regards these complaints very seriously.

He says they have made changes to reduce the number of repeats on DStv.

We looked at our channels very carefully and some of the channels that were repeating older content have been dropped from DStv.

Mark Rayner, CEO of Multichoice

Taking the feedback into account we collapsed some of the M-Net channels but we're still buying the same amount of movies. Other channels were merged such as M-Net Edge into the main M-Net channel.

Mark Rayner, CEO of Multichoice

To hear the rest of the interviews, listen below:


Recommended

by NEWSROOM AI

CapeTalk welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the CapeTalk community a safe and welcoming space for all.

CapeTalk reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

CapeTalk is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
DStv customers to get Showmax free and "it's a pretty solid service"

DStv customers to get Showmax free and "it's a pretty solid service"

My Broadband's Jan Vermeulen says Premium DStv subscribers will now have access to the video on demand service worth R99 per month.

This sport requires you to run, drive and fight all while remaining seated

This sport requires you to run, drive and fight all while remaining seated

eSports are more than just a game now and may even be an Olympic sport by 2024.

Cost of living sky rockets while salaries shrink (and what you can do about it)

Cost of living sky rockets while salaries shrink (and what you can do about it)

Consumer journalist Wendy Knowler provides tips for consumers to manage life better in these trying economic times.

DStv self-promotes too much, too often – Ad expert Andy Rice

DStv self-promotes too much, too often – Ad expert Andy Rice

Andy Rice praises a new BA ad (feat Sir Ian McKellen, aka Gandalf) and one with a rapping flight attendant (South West Airlines).

The rise of eSports

The rise of eSports

It's more than just a game now.

Technobyte: Find out how your sweat could be used to power your device

Technobyte: Find out how your sweat could be used to power your device

We review Mediabox streaming device, Samsung Note device set to make a comeback and your sweat could be used to power your device.

'DStv agreeing to pay R 22 million fine is clear admission of guilt'

'DStv agreeing to pay R 22 million fine is clear admission of guilt'

Media Monitoring Africa's William Bird explains the impact of the latest agreement between DStv and the Competition Commission.

Popular articles
Why many couples today are struggling with marriage

Why many couples today are struggling with marriage

Dr Eve advises that many modern couples need marriage to be a safe space for self-expression and self-actualisation.

'The NPA should be ready and re-enroll the matter' - Nel on Malema prosecution

'The NPA should be ready and re-enroll the matter' - Nel on Malema prosecution

AfriForum not backing down over decision to privately prosecute Julius Malema.

'They shot out the tyres and they shot the victim'

'They shot out the tyres and they shot the victim'

EWN's Mandy Weiner describes an eyewitness account of one of the two shootings on Johannesburg's highways on Wednesday.

Cape Town not out the woods yet even with recent rainfall

Cape Town not out the woods yet even with recent rainfall

Climate expert, Piotr Wolski, says the city will know towards the end of May whether 2018 is a good or bad year.

Where is Zuma going to get this 'tsunami' of legal fees?  - Karyn Maughan

Where is Zuma going to get this 'tsunami' of legal fees? - Karyn Maughan

The Presidency has now officially withdrawn its application for leave to appeal the personal costs order against Jacob Zuma.

Water to be released from Berg River to Misverstand Dam to avoid Day Zero

Water to be released from Berg River to Misverstand Dam to avoid Day Zero

Government has put plans in place to prevent the Misverstand Dam from running dry in a week's time.

Highly-criticised world athletics body's rule could end Caster Semenya's career

Highly-criticised world athletics body's rule could end Caster Semenya's career

She faces ongoing complaints from rivals about having an "unfair advantage" on the track, but how fair is this proposed IAAF rule?