[LISTEN] VW ordered to refund customers it's charged for “on the road fees”

The National Credit Regulator has issued Volkswagen South Africa's Financial Services with a compliance notice, warning it is wrongfully charging customers an on-the-road fee on credit agreements.

The car manufacturer will have to pay off at least 10 years worth of charges.

Azania Mosaka spoke to Caroline Young, Senior Legal Council at National Credit Regulator.

We instructed VW Financial Services that these charges are prohibited, to identify all the consumers that have been over-charged and then to refund those consumers.

Caroline Young, Senior Legal Council at National Credit Regulator

We have asked for their entire book, however, the National Credit Act only came into effect in 2007. So it will have to be from 2007 until now.

Caroline Young, Senior Legal Council at National Credit Regulator

Young says the investigation into all credit providers overcharging on the cost of credit, is ongoing.

Click on the link below to listen to the full audio....


Recommended

by NEWSROOM AI

CapeTalk welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the CapeTalk community a safe and welcoming space for all.

CapeTalk reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

CapeTalk is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
[WATCH] 'I like to play with new sound'

[WATCH] 'I like to play with new sound'

Chiano Sky joined Azania Mosaka for this week's #702Unplugged.

#TravelFeature:  Zambezi Queen Collection offers unique river safari experience

#TravelFeature: Zambezi Queen Collection offers unique river safari experience

Azania speaks to the Director of the Zambezi Queen Collection, a long luxury houseboat along the banks of the great Chobe River.

Broadcaster and analyst Angelo Fick wears many hats (but loves his home best)

Broadcaster and analyst Angelo Fick wears many hats (but loves his home best)

Azania Mosaka profiles the multi-talented eNCA political analyst Angelo Fick in this week's #FridayProfile.

First time car buyer? Here's what you need to know

First time car buyer? Here's what you need to know

Buying a car for the first time could be a bit tricky. Motoring expert Adam Ford shares a few important things to look out for.

Proposed hike in car licence fees questioned

Proposed hike in car licence fees questioned

Motorists could be coughing up R30 more in vehicle licence fees in 2018 and the Justice Project South Africa is not having it.

How auto manufacturers decide on car model names

How auto manufacturers decide on car model names

Motoring expert Mark Smyth says a lot of old language creeps into the naming of car models.

Popular articles
Why many couples today are struggling with marriage

Why many couples today are struggling with marriage

Dr Eve advises that many modern couples need marriage to be a safe space for self-expression and self-actualisation.

'The NPA should be ready and re-enroll the matter' - Nel on Malema prosecution

'The NPA should be ready and re-enroll the matter' - Nel on Malema prosecution

AfriForum not backing down over decision to privately prosecute Julius Malema.

'They shot out the tyres and they shot the victim'

'They shot out the tyres and they shot the victim'

EWN's Mandy Weiner describes an eyewitness account of one of the two shootings on Johannesburg's highways on Wednesday.

Cape Town not out the woods yet even with recent rainfall

Cape Town not out the woods yet even with recent rainfall

Climate expert, Piotr Wolski, says the city will know towards the end of May whether 2018 is a good or bad year.

Where is Zuma going to get this 'tsunami' of legal fees?  - Karyn Maughan

Where is Zuma going to get this 'tsunami' of legal fees? - Karyn Maughan

The Presidency has now officially withdrawn its application for leave to appeal the personal costs order against Jacob Zuma.

Water to be released from Berg River to Misverstand Dam to avoid Day Zero

Water to be released from Berg River to Misverstand Dam to avoid Day Zero

Government has put plans in place to prevent the Misverstand Dam from running dry in a week's time.

Highly-criticised world athletics body's rule could end Caster Semenya's career

Highly-criticised world athletics body's rule could end Caster Semenya's career

She faces ongoing complaints from rivals about having an "unfair advantage" on the track, but how fair is this proposed IAAF rule?