Taxpayers send over 15 000 queries to ombud, mostly about refunds

CapeTalk's Kieno Kammies speaks to CEO of the office of the Tax Ombud Advocate Eric Mkhawane questioning an increase in a number of inquiries from 5 904 in the previous financial year 2015/16 to 15 658 received in the 2016/17.

According to Mkhawane, the bulk of these inquiries came from refunds as well as disputes resolution.

What we did was we first initiated an investigation into refunds and we issued a report where we identified some of the key issues that are really a stumbling block that have been in place by Sars in terms of payment of refunds.

Eric Mkhawane, CEO of the office of the Tax Ombud

This is where Sars will hold a verified refund in one period because it is looking at another period, the legislation doesn't permit that. The legislation says you are allowed to withhold a refund pending an investigation into that refund, not into another period.

Eric Mkhawane, CEO of the office of the Tax Ombud

That is not lawful, the law doesn't permit that...

Eric Mkhawane, CEO of the office of the Tax Ombud

To hear the rest of the interview, listen below:


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