ConsumerTalk with Wendy Knowler

6 tips on getting the most out of lay-bys

With increasing numbers of South Africans either having bad credit records or not qualifying for credit, it’s no wonder that more stores are enticing their customers to buy on Lay-By

Lay-By allows you to choose an item - a pair of shoes, for example - and pay them off every month, with no interest added. The key difference between buying on credit and via lay-by is that with the latter, the goods remain the property of the store until the customer pays for them in full.

You can cancel a lay-by at any time, and you must be refunded all payments you’ve made up to that point, minus just 1% of the retail price as a cancellation penalty. So if the shoes cost R1000, the cancellation penalty is just R10.

Ask to see the store’s lay-by terms and conditions before you enter the deal and make sure everything is documented, and that you have a copy of what you put your signature to.

Stores may not make a lay-by refund conditional upon you spending that refund on another item in their store.

Many stores still have a “no refunds” lay-by policy, which is illegal - companies do not have the right to contract outside of the law.

If, when you’ve paid off the shoes, the store is unable to supply them, for whatever reason, you must either be offered a comparable or better pair or be refunded double what you paid as compensation.


CapeTalk welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the CapeTalk community a safe and welcoming space for all.

CapeTalk reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

CapeTalk is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
Check the T&Cs before booking your wedding supplier, warns Wendy Knowler

Check the T&Cs before booking your wedding supplier, warns Wendy Knowler

Consumer journo Wendy Knowler says there must always be a detailed contract in place between bridal couples and wedding vendors.

5 habits of a sussed supermarket shopper

5 habits of a sussed supermarket shopper

ConsumerTalk's Wendy Knowler helps you navigate your trolley successfully through the aisles of your favourite stores.

That's not what we paid for: Cape NGO left hanging after Glotrade botches order

That's not what we paid for: Cape NGO left hanging after Glotrade botches order

The Social Project ordered 200 tablets from Glotrade but the tech company didn't deliver and hasn't reimbursed them, months later.

[WATCH VIDEOS] Crash test results of SA compact cars

[WATCH VIDEOS] Crash test results of SA compact cars

NCAP and AA SA's 'SaferCarsForAfrica', first independent crash test assessment of some of SA's most popular compact small cars.

4 tips to protect yourself online on Black Friday

4 tips to protect yourself online on Black Friday

Consumer expert Wendy Knowler has some essential tips on how to make sure you are not taken for a ride on Black Friday.

'Yes' to a telemarketer is the same as signing a contract (and here's the catch)

'Yes' to a telemarketer is the same as signing a contract (and here's the catch)

The call between a client and a telemarketer is the equivalent of signing on the dotted line, says consumer journo Wendy Knowler.

Popular articles
'This puts pressure on Jacob Zuma to vacate office earlier'

'This puts pressure on Jacob Zuma to vacate office earlier'

The Money Show’s Bruce Whitfield interviews Daniel Silke, Political Economy Analyst at Political Futures Consultancy.

Judge Mlambo: Zuma's application amounts to abuse of judicial process

Judge Mlambo: Zuma's application amounts to abuse of judicial process

EWN Barry Bateman explains the High Court proceeding on President Zuma's application to set aside parts of Madonsela's report.

It's chicken for Joburgers and Durbanites, but what do Capetonians feast on?

It's chicken for Joburgers and Durbanites, but what do Capetonians feast on?

Stephen Grootes spoke to founder and CEO of OrderIn to find out more about South African's eating habits.

Predictably awesome new Nando's ad reminds South Africans ‘we can fix our sh$t’

Predictably awesome new Nando's ad reminds South Africans ‘we can fix our sh$t’

Watch the Guptas pack their bags and run in Nando's inspiring new advertisement.

PSG Chair Jannie Mouton opens up (kind of) about Steinhoff

PSG Chair Jannie Mouton opens up (kind of) about Steinhoff

In 2012 Steinhoff acquired 20% of wealth manager PSG, reportedly infuriating Mouton. Bruce Whitfield interviews him.

[LISTEN] Caller challenges Eusebius on land disposition

[LISTEN] Caller challenges Eusebius on land disposition

‘I need you to provide me with an answer' - John from Edenvale, Gauteng