[LISTEN] Tracker on delay for client looking for his hijacked car and brother

The Breakfast Show team received a call from Milton on Thursday who could not get a case number with the police after his car was stolen and brother kidnapped in a hijacking.

Milton shared that when he called Tracker, he was told the matter would not be treated as a hijacking unless he went to the police station and opened a case.

While there were delays in Milton opening a case, his brother has now been found.

Why could Milton's car not be tracked immediately when he reported the matter?

Stephen Grootes spoke to Ron Knott-Craig, Operational Services Executive at Tracker Connect.

Knott-Craig says they have resolved the matter.

If a car has been stolen we go through a process to activate the recovery action, it is a very stringent protocol that we have set up with the SAPS.

Ron Knott-Craig, Operational Services Executive at Tracker Connect.

We did provide the location to Mr Milton yesterday. We did the security checks and provided him with the location.

Ron Knott-Craig, Operational Services Executive at Tracker Connect.

He explains the process and says a case number is not needed when tracking your vehicle.

We will identify the person calling in and ensure they are an authorised activator, establish certain facts relating to the incident, go through three or four legal questions and then activate the vehicle.

Ron Knott-Craig, Operational Services Executive at Tracker Connect

And then a look out is given on the radio, all our recovery teams are notified, SAPS units are notified.

Ron Knott-Craig, Operational Services Executive at Tracker Connect

If we know the position of the vehicle we will give you the position of the vehicle but remember 60% of our devices don't have a GPS location. Whether we can initiate recovery action is dependent on a whole bunch of circumstances.

Ron Knott-Craig, Operational Services Executive at Tracker Connect

Click on the link below to listen to the full audio.....


Recommended

by NEWSROOM AI

CapeTalk welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the CapeTalk community a safe and welcoming space for all.

CapeTalk reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

CapeTalk is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
No certainty if strange stone originates from outside the solar system

No certainty if strange stone originates from outside the solar system

In 2013 researchers announced the 'Hypatia' stone found in the south-west of Egypt, was most certainly not from Earth.

[LISTEN] ANC's proposed land expropriation explained

[LISTEN] ANC's proposed land expropriation explained

The Institute of Race Relations explains the confusion around the proposed amendment to Section 25 and how this affects property.

State Capture inquiry could be 'never-ending' if broadened - Karima Brown

State Capture inquiry could be 'never-ending' if broadened - Karima Brown

Public Protector Busisiwe Mkhwebane has called for a broadening of the scope of the investigation into state capture.

Why the Suzuki Ignis is the ideal starter pack car?

Why the Suzuki Ignis is the ideal starter pack car?

Automotive Journalist Jacob Moshokoa says Suzuki has stepped up their game.

First time car buyer? Here's what you need to know

First time car buyer? Here's what you need to know

Buying a car for the first time could be a bit tricky. Motoring expert Adam Ford shares a few important things to look out for.

Proposed hike in car licence fees questioned

Proposed hike in car licence fees questioned

Motorists could be coughing up R30 more in vehicle licence fees in 2018 and the Justice Project South Africa is not having it.

Popular articles
[LISTEN] 65-year-old doctor runs 200kms across Moroccan desert for birthday

[LISTEN] 65-year-old doctor runs 200kms across Moroccan desert for birthday

Aside from the muscle aches, Dr Hans Van Heerden feet also took a pounding as a result of the challenging sandy terrain.

Why many couples today are struggling with marriage

Why many couples today are struggling with marriage

Dr Eve advises that many modern couples need marriage to be a safe space for self-expression and self-actualisation.

The Big Pet Problem: Are you struggling to rent because you have pets?

The Big Pet Problem: Are you struggling to rent because you have pets?

Frustrated tenants say they're being discriminated against by landlords.

'The NPA should be ready and re-enroll the matter' - Nel on Malema prosecution

'The NPA should be ready and re-enroll the matter' - Nel on Malema prosecution

AfriForum not backing down over decision to privately prosecute Julius Malema.

Ed Dept scraps supplementary exams for matriculants

Ed Dept scraps supplementary exams for matriculants

The Department of Basic Education has announced it will do away with matric supplementary exams from 2019.

Do you feel shameful about sex?

Do you feel shameful about sex?

There are various reasons for feeling shame around sex, but it can be overcome, says sexologist Dr Marelize Swart.

Cape Town not out the woods yet even with recent rainfall

Cape Town not out the woods yet even with recent rainfall

Climate expert, Piotr Wolski, says the city will know towards the end of May whether 2018 is a good or bad year.

3 emergency numbers you should have on speed dial and how they work

3 emergency numbers you should have on speed dial and how they work

These are the emergency numbers you should have on your cellphone and this is what you must understand about how they work.