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It's your right to return your Black Friday buy if it's faulty - Wendy Knowler

16 November 2017 12:48 PM
Tags:
Shopping
Retail
Black Friday
Consumer Protection Act
takealot
Wendy Knowler
return
zando
Black Friday is around the corner and consumer journalist Wendy Knowler says it's important to be prepared and cautious.

Black Friday is around the corner and consumer journalist Wendy Knowler says it is important to be prepared.

Consumers are not guaranteed the right of return on non-defective purchases (i.e. if there is nothing wrong with the item).

However, if a product bought during the Black Friday promotion is defective or faulty, consumers are entitled to return the item - no matter what discounted price it was bought at.

This is just another retail day, normal rules apply.

Wendy Knowler, consumer journalist

Read: What happens when your brand new heater erupts, or worse? Product liability 101

Knowler has also warned consumers to be aware of fake sites and scammers over the Black Friday period.

She explains that Black Friday took off in South Africa with online retailers in 2011 in grew significantly in 2014 onwards.

It wasn't until 2015 that significant numbers of South Africans got swept up in the whole Black Friday frenzy.

Wendy Knowler, consumer journalist

Also read: What retailers don't want you to know about returning faulty items

Absa Bank reported that card spend in 2015 increased by 81% compared to the average day throughout that year.

Wendy Knowler, consumer journalist

Black Friday, in South Africa, is just another promotion with a peculiar name.

Wendy Knowler, consumer journalist

She explains how retailers such as Takealota and Zando are cashing in on the occasion.

Skip to 05:40 in the audio clip for more on Black Friday tips:


16 November 2017 12:48 PM
Tags:
Shopping
Retail
Black Friday
Consumer Protection Act
takealot
Wendy Knowler
return
zando

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