ConsumerTalk with Wendy Knowler

Check the T&Cs before booking your wedding supplier, warns Wendy Knowler

The wedding industry is big.

Nearly 190 000 couples get married every year in South Africa.

10 to 15% of weddings are called off, according to the Consumer Goods and Services Ombud's (CGSO).

Consumer journalist Wendy Knowler says some wedding venues have cancellation policies that are not in line with the Consumer Protection Act (CPA).

She says bridal couples should check the terms and conditions before signing a contract with a wedding venue.

Some venues charge a 25% cancellation fee, while others do not refund money if they cannot fill the date.

Other wedding vendors such as caterers, photographers, decor providers also have similar cancellation policies.

Knowler advises that there always be a detailed contract in place between bridal couples and wedding vendors.

The CPA states that suppliers are required to provide proof of their direct losses which justify their cancellation fee.

Very few bridal couples would have checked out those T&Cs.

Wendy Knowler, consumer journalist

They often discover too late there's either a no-refunds policy or it is not very generous to them.

Wendy Knowler, consumer journalist

Illness, death in the family, or financial constraints are among the common reasons why couples cancel weddings, she explains.

Listen to the full conversation on your consumer rights and a case study:

Got a consumer case you need help resolving?

Email: consumer@knowler.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.


Recommended

by NEWSROOM AI
Read More
 Nissan 'Hardbody' and other SA carmakers accused of cutting corners on safety

Nissan 'Hardbody' and other SA carmakers accused of cutting corners on safety

South Africans are buying cars that wouldn't be allowed to be sold in other markets because of poor safety features.

Here's what makes a loyalty rewards programme a must-have for consumers

Here's what makes a loyalty rewards programme a must-have for consumers

The Clicks ClubCard is the most used loyalty programme in SA. The CEO loyalty consultancy firm Truth shares the latest insights.

Waiters urged to push back against common (but illegal) restaurant practices

Waiters urged to push back against common (but illegal) restaurant practices

Uniform fees, extra deductions and other dodgy restaurant tactics used to pass along some of their operating costs to their staff.

ADT to pay up R29k for items stolen when guards were on duty after CT house fire

ADT to pay up R29k for items stolen when guards were on duty after CT house fire

Personal belongings were stolen from this Newlands home overnight in May while Fidelity ADT officials were apparently on guard.

Woolies pilots smart recycling machines at two CT stores

Woolies pilots smart recycling machines at two CT stores

Retailer Woolworths introduced a new recycling machine at its Palmyra Junction store last month. Its V&A Waterfront store is next.

When it comes to 'double debits', rely on the card machine not the bank SMS

When it comes to 'double debits', rely on the card machine not the bank SMS

Bank SMS notifications can be misleading when used as proof of transactions, says consumer journalist Wendy Knowler.

Popular articles
Thandeka Gqubule prepared to fight EFF to the end

Thandeka Gqubule prepared to fight EFF to the end

SABC Journalist and part of the SABC 8 Thandeka Gqubule says she has not had any communication from the EFF.

Callers debate Mashaba arresting a man wheeling cow heads in Joburg CBD

Callers debate Mashaba arresting a man wheeling cow heads in Joburg CBD

Mashaba posted a picture of a man pushing a trolly full of cow heads saying that he had him arrested for an "illegal act".

Heads to roll for N2 car spinning frenzy

Heads to roll for N2 car spinning frenzy

WC Traffic Chief says there was no authorisation given for cars to be spun on a provincial road with the protection of officers.

[WATCH] South Africans going crazy doing the #MalwedheChallenge

[WATCH] South Africans going crazy doing the #MalwedheChallenge

The Road Traffic Management Corporation (RTMC) has issued a warning asking people not to do the challenge while driving.

NPO director murdered in his Cape Town home, mourned

NPO director murdered in his Cape Town home, mourned

Curran was found stabbed to death in his Cape Town home about 48 hours ago.

South Africa gets a brand-new bank, ‘Bank Zero’

South Africa gets a brand-new bank, ‘Bank Zero’

The Money Show’s Bruce Whitfield interviews Michael Jordaan, co-founder and Chairperson at Bank Zero.

#DataMustFall! Meet Rain CEO Willem Roos... he is making it happen

#DataMustFall! Meet Rain CEO Willem Roos... he is making it happen

The Money Show’s Bruce Whitfield interviews Rain CEO Willem Roos for his weekly “ShapeShifter” feature.