ConsumerTalk with Wendy Knowler

Check the T&Cs before booking your wedding supplier, warns Wendy Knowler

The wedding industry is big.

Nearly 190 000 couples get married every year in South Africa.

10 to 15% of weddings are called off, according to the Consumer Goods and Services Ombud's (CGSO).

Consumer journalist Wendy Knowler says some wedding venues have cancellation policies that are not in line with the Consumer Protection Act (CPA).

She says bridal couples should check the terms and conditions before signing a contract with a wedding venue.

Some venues charge a 25% cancellation fee, while others do not refund money if they cannot fill the date.

Other wedding vendors such as caterers, photographers, decor providers also have similar cancellation policies.

Knowler advises that there always be a detailed contract in place between bridal couples and wedding vendors.

The CPA states that suppliers are required to provide proof of their direct losses which justify their cancellation fee.

Very few bridal couples would have checked out those T&Cs.

Wendy Knowler, consumer journalist

They often discover too late there's either a no-refunds policy or it is not very generous to them.

Wendy Knowler, consumer journalist

Illness, death in the family, or financial constraints are among the common reasons why couples cancel weddings, she explains.

Listen to the full conversation on your consumer rights and a case study:

Got a consumer case you need help resolving?

Email: consumer@knowler.co.za, put Cape Talk in the subject line, followed by the issue e.g. cellphone contract dispute.


Recommended

by NEWSROOM AI

CapeTalk welcomes all comments that are constructive, contribute to discussions in a meaningful manner and take stories forward.

However, we will NOT condone the following:

  • Racism (including offensive comments based on ethnicity and nationality)
  • Sexism
  • Homophobia
  • Religious intolerance
  • Cyber bullying
  • Hate speech
  • Derogatory language
  • Comments inciting violence.

We ask that your comments remain relevant to the articles they appear on and do not include general banter or conversation as this dilutes the effectiveness of the comments section.

We strive to make the CapeTalk community a safe and welcoming space for all.

CapeTalk reserves the right to: 1) remove any comments that do not follow the above guidelines; and, 2) ban users who repeatedly infringe the rules.

Should you find any comments upsetting or offensive you can also flag them and we will assess it against our guidelines.

CapeTalk is constantly reviewing its comments policy in order to create an environment conducive to constructive conversations.

Read More
Restaurants can be held liable if they don't disclose food allergens on menus

Restaurants can be held liable if they don't disclose food allergens on menus

Allergy rates are on the rise throughout the world, and restaurants must do better to properly prepare allergen-free meals.

'New' antiseptic TCP not the same as the original you grew up with

'New' antiseptic TCP not the same as the original you grew up with

Consumer journalist Wendy Knowler says TCP we grew up with as a remedy for infections and cuts, isn't the same as TCP now on sale.

Here's how the sugar tax works in practice

Here's how the sugar tax works in practice

Tax specialist Jerome Brink explains how the sugar tax works and says the monies collected since April are already in the fiscus.

Icasa says it's up to the NCC to decide on data rollover rules

Icasa says it's up to the NCC to decide on data rollover rules

The cellphone industry may have to allow subscribers to make use of pre-paid data for up to three years, explains Wendy Knowler.

Invoice email scam targeting local businesses (and top precautions to take)

Invoice email scam targeting local businesses (and top precautions to take)

Consumer journo Wendy Knowler warns business owners about a scam in which invoices are intercepted and bank accounts changed.

Car deal extras - what they can and can’t add to your finance contract

Car deal extras - what they can and can’t add to your finance contract

ConsumerTalk's Wendy Knowler lists what charges are allowed to be added...and what may not.

Popular articles
We're not just cyclists - CT man turns punch-up with driver into safety message

We're not just cyclists - CT man turns punch-up with driver into safety message

He was punched in the face by a motorist last week and tracked the driver down for a meet-up, instead of laying charges.

7 suspects arrested in Joburg heist

7 suspects arrested in Joburg heist

EWN Reporter Barry Batemen says eight people including two bystanders were hurt in the heist.

[WATCH] The spectacular moment AB de Villiers bent the laws of physics

[WATCH] The spectacular moment AB de Villiers bent the laws of physics

The world now knows never to underestimate the athletic form of SA cricketer AB de Villiers after this gravity-defying catch.

What's better than sex with your partner? Sex with YOURSELF! #MasturbationMonth

What's better than sex with your partner? Sex with YOURSELF! #MasturbationMonth

It's time to dim the light, lie back, relax and enjoy a bit of one-on-one time - with yourself!

[LISTEN] Dailene, the lady behind the video from Thursday's heist in Boksburg

[LISTEN] Dailene, the lady behind the video from Thursday's heist in Boksburg

Another heist was carried out in Boksburg on Thursday morning and led to five people being arrested.

Blind athlete sues popular winery after guide dog barred entry

Blind athlete sues popular winery after guide dog barred entry

Paralympian Hendri Herbst will take Durbanville Hills to court after his guide dog was denied entry inside the restaurant in 2014.

Health Minister proposes scrapping of medical aid co-payments

Health Minister proposes scrapping of medical aid co-payments

The eradication of medical aid co-payments is one of a number of changes to the medical aid scheme proposed by Aaron Motsoaledi.

[LISTEN] Is it Yanny or Laurel? Test your ears!

[LISTEN] Is it Yanny or Laurel? Test your ears!

What's Gone Viral with Khabazela brings you tweets, posts and YouTube videos that have social media talking.