Chief Information Officer at Standard Bank, Khomotso Molabe, responded to customer's displeasure with the new Standard Bank online banking system.
Customers indicated that the new banking system is not user-friendly compared to the old one.
According to Molabe, the bank has been working behind the scenes for the past three years to incorporate some of the features that were in the old system, to make it user-friendly for customers.
Essentially when you log onto the old internet banking platform, there is a series of things that run in the background which migrates you to the new system.— Khomotso Molabe, Chief Information Officer at Standard Bank
Because we knew that this change was going to be quite big for our customers, we set up a command centre and a multiple engagement point, and we have been contacting a number of customers every time we migrate them to get feedback about the new site.— Khomotso Molabe, Chief Information Officer at Standard Bank
Customers have raised concerns over the fact that it is easy to log onto the site - and this might make it very easy for the security to be compromised.
Molabe denies that the security on the new system could be easily compromised.
That doesn't compromise the security in any way, because we run a number of issues in the background that we can't openly talk about.— Khomotso Molabe, Chief Information Officer at Standard Bank
The internal data we have shows that the security is much better on the new internet banking platform even though it might feel that it's a lot more easier to log in.— Khomotso Molabe, Chief Information Officer at Standard Bank
To hear more of this response from Standard bank, listen below: