Streaming issues? Report here
Lester Kieviet 2019 1500 BW 2 Lester Kieviet 2019 1500 BW 2
The Midday Report with Lester Kiewit
12:00 - 13:00
volume_up
volume_mute

Up Next: Lunch with Pippa Hudson
See full line-up
The Midday Report with Lester Kiewit
12:00 - 13:00
Home
arrow_forward

Want to return your purchase? Consumer law doesn't protect buyers remorse

20 December 2017 2:49 PM
Tags:
consumer rights
Wendy Knowler
#ConsumerTalk

While many retailers have different policies, consumers are not entitled to reimbursement for unwanted gifts, by law.

Consumer journalist Wendy Knowler explains that consumer law does not cover individuals for their unwanted gifts or buyers remorse.

Knowler explains that Consumer Protection Act (CPA) only protects consumers in terms of defective products and does not cover unwanted gifts or goods.

Read: What retailers don't want you to know about returning faulty items

The CPA allows the right to return defective goods within six months of purchase.

Consumers have zero right of return when it comes to a non-defective item, she advises.

While many retailers have different policies, consumers are not entitled to reimbursement for unwanted gifts, by law.

So many people have the wrong idea about their rights when it comes to returning change of heart purchases.

Wendy Knowler, consumer journalist

If it's change of heart or buyers remorse, the store doesn't have to take it back at all. If they do, they make the rules.

Wendy Knowler, consumer journalist

Take a listen to her explain and answer consumer queries:


20 December 2017 2:49 PM
Tags:
consumer rights
Wendy Knowler
#ConsumerTalk

More from ConsumerTalk with Wendy Knowler

cellphone-mobile-phone-user-chat-texting-SMS-apps-city-skyline-123rf

Here's how to stop dodgy subscription services from depleting your airtime

29 July 2020 6:44 PM

Unwanted charges on your cell bill? Struggling to unsubscribe from rogue content services that you never signed up for? Here's what you can do.

Share this:
Read More arrow_forward

covid-19-hand-sanitiser-face-mask-hygiene-sanitation-coronavirus-123rf 123rf

You may be using a hand sanitiser that doesn't work against Covid, expert warns

8 July 2020 6:04 PM

Hand sanitiser has become a highly sought-after product amid the coronavirus pandemic. But are all of them effective? Wendy Knowler investigates.

Share this:
Read More arrow_forward

Missing Image Placeholder

This insurance company says it is paying out business interruption claims

24 June 2020 8:40 PM

Wendy Knowler, Consumer Ninja, investigates non-payment of business interruption claims during the Covid-19 lockdown.

Share this:
Read More arrow_forward

woman-on-cell-phone-pexels-freejpeg

'He sent through a fake bank payment notification' - beware Gumtree scammers

3 June 2020 4:47 PM

As South Africans look for ways to make extra cash, Gumtree South Africa has warned consumers not to fall prey to online fraudsters.

Share this:
Read More arrow_forward

Missing Image Placeholder

The Ombudsman for Short-Term Insurance report - what were the complaints?

27 May 2020 7:58 PM

The Ombud for Short Term Insurance’s aim is to resolve short term insurance complaints ''fairly, efficiently and impartially''.

Share this:
Read More arrow_forward

Missing Image Placeholder

When credit life insurance goes wrong because of a UIF payment

20 May 2020 7:51 PM

Wendy Knowler, consumer Ninja, on the small print and pitfalls of credit life insurance.

Share this:
Read More arrow_forward

191118bankingjpg

The banking report is out - our Consumer Ninja takes a look

13 May 2020 8:00 PM

The annual banking ombuds report has been released. Were they good, were they bad; how many complaints have been received?

Share this:
Read More arrow_forward

Cars-For Sale-Automotive-Industry-Dealership-Vehicles-service-wheels-123rf

Car sales and repairs reopen, but no clarity on motor licensing offices just yet

13 May 2020 5:17 PM

Car dealerships and repair shops have been allowed to reopen under very strict conditions, explains consumer journo Wendy Knowler.

Share this:
Read More arrow_forward

claim-deniedjpg

Consumer Ninja: Many credit life claims are being rejected

6 May 2020 8:00 PM

It seems many credit life claims are being rejected. Here are nine companies that were named and shamed in a new report.

Share this:
Read More arrow_forward

Missing Image Placeholder

Do I still have to pay my gym membership (and other consumer-related questions)?

29 April 2020 3:31 PM

You can send your consumer-related questions and queries to consumer journalist Wendy Knowler via consumer@knowler.co.za

Share this:
Read More arrow_forward